PolarPro
Well-Known Member
- Joined
- Oct 23, 2016
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- Age
- 36
We are not sure because each country has different tax laws.Hi Jeff, surely your company must state that the purchaser "may" be liable for import duties and Taxes though? The last 3 inexpensive items I have purchased from the US have all been frustratingly stopped at customs for the said charges which aren't cheap and are payable for anything over £15 or $20 so all your filter packs are currently liable.
We take the stance, if the product gets to your country, and you no longer wish to receive it, we would be happy to get you a refund immediately.
We are on your side, if it works out great, if not we have outstanding customer service to take care of you and help find an alternative.
Thanks!
-Jeff from PolarPro