Hi everyone,
Was flying my Mavic yesterday and midflight after i pointed the camera all the way down....the gimbal would not come back up and stopped responding and recording.
The Mavic not hit anything (till date)...wind was not harsh either. I landed it and tried restarting the Mavic (with different batteries too) but the gimbal won't initialize and i can't see the output from the camera either now when i connect the Mavic to the remote. The Camera dial is not able to control the camera movement.
Any suggestions on what i can do about it? It's a new Mavic Platinum and flown only 5-6 times.
I tried refreshing the the firmware using the assistant app on my Mac.
I restored it to factory setting first - was successful
I pressed the refresh button next to the V01.04.0100 (the current version of my Mavic) and that fails
I clicked upgrade to update it to the latest V01.04.0200 and that update fails too.
In both cases the Mavic restarts twice and upgrde fails at 56%.
I tried upgrading the firmware to V01.04.0200 using the DJI app on my phone while it is connected to the remote - also fails.
I have no clue what to do.
Bought it in Singapore when i was there and now i am not in Singapore anymore. India has no DJI support whatsoever. Not feasable to send it by courier for repair. Don't think it will make it back through customs.
Any ideas on what i can try here? Any help is appreciated. Desperate to get it working again. Didn't expect a new 5 flight old mavic to behave this way.
Was flying my Mavic yesterday and midflight after i pointed the camera all the way down....the gimbal would not come back up and stopped responding and recording.
The Mavic not hit anything (till date)...wind was not harsh either. I landed it and tried restarting the Mavic (with different batteries too) but the gimbal won't initialize and i can't see the output from the camera either now when i connect the Mavic to the remote. The Camera dial is not able to control the camera movement.
Any suggestions on what i can do about it? It's a new Mavic Platinum and flown only 5-6 times.
I tried refreshing the the firmware using the assistant app on my Mac.
I restored it to factory setting first - was successful
I pressed the refresh button next to the V01.04.0100 (the current version of my Mavic) and that fails
I clicked upgrade to update it to the latest V01.04.0200 and that update fails too.
In both cases the Mavic restarts twice and upgrde fails at 56%.
I tried upgrading the firmware to V01.04.0200 using the DJI app on my phone while it is connected to the remote - also fails.
I have no clue what to do.
Bought it in Singapore when i was there and now i am not in Singapore anymore. India has no DJI support whatsoever. Not feasable to send it by courier for repair. Don't think it will make it back through customs.
Any ideas on what i can try here? Any help is appreciated. Desperate to get it working again. Didn't expect a new 5 flight old mavic to behave this way.