Quality of repair?

[3615gregoire]

Hi!

I have just received my MAVIC from RMA, the gimbal and camera has been changed.
The cable doesn't seem to have been changed, can someone tell me how the cable looks on yours compare and if I should worry?
I'll also contact DJI directly.
RMA quotation:
View media item 817Before repair:
View media item 681After repair:View media item 818

 

[Former Member]

DJI swaps out gimbals, they dont repair them at this point.

The silver cable sticking out like that from under the camera barrel is normal. Some of it is shielded, that part is not. I wish they would shield the whole cable, but they dont.

Can I ask where you are located and how long the process took from the day you sent it until the day you got it back?

 

[3615gregoire]

Thanks! It looks the same indeed, I feel better.
I'm in the Netherlands. It payment was received the 22 of May, they shiped it back the 2nd of June.

 

[Former Member]

So in all it took around a month to send it in and get it back?

 

[3615gregoire]

Almost.
They said the repair started and should take 2-3 days. I sent them an email after 10 days without news, and received the tracking number as a reply the same day, so I think that the drone was something went wrong in the treatment of my RMA and the email un-blocked the process.
I'm overall satisfied with the process:
- I didn't have to pay for transport both way, even thought I was clearly responsible for the damage.
- Process was easy and communication clear
- Quote was detailed with pictures and break down of the cost
- Price seems fair

 

[Former Member]

You're in the Netherlands? Lucky! You only had to ship it to the service center in the Netherlands? What city is the DJI service center?

 

[3615gregoire]

It's in Barendrecht, close to Rotterdam:
Google Maps

They a a really cool job offer, which I considered applying, but it's 2hrs away from Amsterdam, where I am.
Job Description-DJI Recruits Genius

 

[Former Member]

It's in Barendrecht, close to Rotterdam:
Google Maps

They a a really cool job offer, which I considered applying, but it's 2hrs away from Amsterdam, where I am.
Job Description-DJI Recruits Genius

Yes but by bicycle maybe only 45 minutes! I know Dutch people love their bicycles. I lived near Rembrandt Plein for a year and loved it. No traffic on my bike and dedicated bike lanes. I met Corneille the painter (RIP) and sold some reproductions of his works.