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RC not connecting to phone

jonger

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Nov 23, 2021
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Hey all,

My Air 2 was working just great the last time I flew (about a month ago).

I pulled it out and now it won't connect to the phone.

It is paired with the drone fine (I can move the camera with the controller), but no matter what device (iPad/iPhone) and cable combination (I have three different USB-C to lightning cables, including the one that I previously used just fine), it won't connect anymore.

I've tried writing to DJI support, and they have stopped answering me.

The USB-C cable is plugged into the correct (i.e., non-dummy) port on the rear of the controller, I've tried flipping the USB-C connection, different cables, different phones, and nothing works.

Anyone got any advice?

Thanks!
 

PhiliusFoggg

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A second hand controller perhaps? Or see if you can borrow one etc, etc, to confirm what is at fault.
 

tlswift58

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Hey all,

My Air 2 was working just great the last time I flew (about a month ago).

I pulled it out and now it won't connect to the phone.

It is paired with the drone fine (I can move the camera with the controller), but no matter what device (iPad/iPhone) and cable combination (I have three different USB-C to lightning cables, including the one that I previously used just fine), it won't connect anymore.

I've tried writing to DJI support, and they have stopped answering me.

The USB-C cable is plugged into the correct (i.e., non-dummy) port on the rear of the controller, I've tried flipping the USB-C connection, different cables, different phones, and nothing works.

Anyone got any advice?

Thanks!
What version of FlyApp are you running or trying to run? Does the FlyApp open as usual on the phones / tablets? What is the charge level on the RC?

If you are on the newest FlyApp - there may be an issue with your phones / tablets running it and no connection. Since you've tried several cable / phone combo's - seems there is an issue with the RC where it plugs into the USB port. Maybe check the port to make sure it is clear and clean - then try cables / hookups again.
 

jonger

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What version of FlyApp are you running or trying to run? Does the FlyApp open as usual on the phones / tablets? What is the charge level on the RC?

If you are on the newest FlyApp - there may be an issue with your phones / tablets running it and no connection. Since you've tried several cable / phone combo's - seems there is an issue with the RC where it plugs into the USB port. Maybe check the port to make sure it is clear and clean - then try cables / hookups again.

Thanks I’ll try that. It is the latest version but it seems to be hardware as I’ve tried multiple versions.

Thanks!
 
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