Received my RC Pro today. I knew there would be a session of updating the controller to work with my Air 2S. I had other things to do, so it was 30 minutes here, 30 minutes there. I kept hitting a roadblock on getting the thing updated. Message popups that software could not be updated.
A call to Drone Nerds was no help at all. "Send it back" was the main theme. A chat with 2 different CS people at DJI was no better. One had me going into the Windows device manager and reinstalling drivers for my video card. I had sent screen shot images of the messages I was receiving, but I doubt they looked at them. Another suggestion was to use the DJI Assistant to upgrade. That wouldn't work either. I could get a connection with the controller, but it wouldn't show a list of available downloads.
When I decided that I had done everything I could, using the information on this forum, the only thing I could think of was the internet connection through my 2.4/5G modem. I had tried both frequencies early with no luck. About ready to just walk away from it tonight, I made a connection on my phone's hotspot. I again got the message a firmware update was available. The first one was for an update to the Fly app. It downloaded and I installed that. Feeling good I shut down the controller and restarted it. The Fly app started up as normal, and after a few seconds another pop up for a firmware update showed up. I clicked ok, and that download started. Finally it was done and I was able to install that one. Did a restart of the controller, Fly app started and I was able to choose the drone to pair with I knew I was on to something. Paired the drone as usual and I let out a whoop that woke my wife up. I'll be tearing up the back yard tomorrow flying around the neighborhood.
A call to Drone Nerds was no help at all. "Send it back" was the main theme. A chat with 2 different CS people at DJI was no better. One had me going into the Windows device manager and reinstalling drivers for my video card. I had sent screen shot images of the messages I was receiving, but I doubt they looked at them. Another suggestion was to use the DJI Assistant to upgrade. That wouldn't work either. I could get a connection with the controller, but it wouldn't show a list of available downloads.
When I decided that I had done everything I could, using the information on this forum, the only thing I could think of was the internet connection through my 2.4/5G modem. I had tried both frequencies early with no luck. About ready to just walk away from it tonight, I made a connection on my phone's hotspot. I again got the message a firmware update was available. The first one was for an update to the Fly app. It downloaded and I installed that. Feeling good I shut down the controller and restarted it. The Fly app started up as normal, and after a few seconds another pop up for a firmware update showed up. I clicked ok, and that download started. Finally it was done and I was able to install that one. Did a restart of the controller, Fly app started and I was able to choose the drone to pair with I knew I was on to something. Paired the drone as usual and I let out a whoop that woke my wife up. I'll be tearing up the back yard tomorrow flying around the neighborhood.