SMOKE/ Fried Drone

[TheLightSpeed!]

No battery mod. It was on the battery the pro package came with.

Ike! Listen carefully! That's a big issue brother!

That's get a lawyer type stuff.

But hey do this- start posting that all over Facebook and Twitter. Tag them in it. Then have everyone retweet.

That's something defective in the drone. That looks like the board caught fire!

They don't like bad Publicity. They also don't like hearing from the Attorney Generals office

 

[ikedrone]

Chat with them again, begin an online warranty repair request, and they will send you a shipping label.

Expect it to take 2-3 weeks for them to get around to replacing it or sending you a bill. If they send you a bill, tell them it is a warranty problem, and they should pay for it. You have never crashed or modified it, so it's a pretty clear case of manufacturers defect unless DJI can prove otherwise.

Keep us posted, and I can give you some guidance when you send it to them and their responses. I have sent many birds in for warranty and other work, and this one looks like warranty.

Sent it in and they said it's not covered under warranty and sent me a bill! ugh... I'm so disappointed right now. They didnt give me an official diagnosis.

 

[Haloweenhamster]

Email back stating that you don't need to pay due to it being a defect which is a warranty claim

 

[rcflyingaddict]

Sent it in and they said it's not covered under warranty and sent me a bill! ugh... I'm so disappointed right now. They didnt give me an official diagnosis.

How much did they want to repair?