that was rude, at least i think so
I don't think it's rude at all.
Asking for help is different to having a whinge and returning a product because the person didn't read anything.
If you're dropping some decent coin on a device without doing any research at all, you either a) have more money than most and therefore can afford to buy a compatible device, or b) just don't care.
Personally I think that retailers shouldn't accept returns unless the device doesn't operate with a device it says it will.
If people can't be bothered reading, that's not DJIs, or the retailers fault.
And now they have a second hand device to try and return/sell/refurbish.
My phone isn't supported, but I bought it anyway, because the wifes device is, so I knew it would at least work with something in my house.
The amount of people on this very forum asking the same questions over and over, even when the answer is in the the manual, is mind-blowing...
I'm starting to think there should be MORE drone rules.
Rule #1: If you haven't read the manual, the drone wont fly.
They should even put some manual-related questions in the app so you can't take off without answering them.
/end rant