Warranty Dilema

[Matija]

Hi!
I still have the jello issue, and I decided to send back my Mavic to repair, and use warranty. However, I managed to step on my gimbal cover and crack it, replacement is on it's way but that can take time since I ordered it from China.
When filling out service request you actually don't have to report and send back sd card, props, battery, charger, gimbal cover, only the unit. Now I am in dilemma, should I wait for gimbal cover, or just send my Mavic in the original box without it.

 

[Robbyg]

No do not send it back without it. They might say that some damage was done in transit because you did not cover the gimbal.

Rob

 

[Matija]

Exactly, I might just try to find replacement locally.

 

[james_mav]

Hi!
I still have the jello issue, and I decided to send back my Mavic to repair, and use warranty. However, I managed to step on my gimbal cover and crack it, replacement is on it's way but that can take time since I ordered it from China.
When filling out service request you actually don't have to report and send back sd card, props, battery, charger, gimbal cover, only the unit. Now I am in dilemma, should I wait for gimbal cover, or just send my Mavic in the original box without it.

I know someone posted that DJI told him over the phone he only needed to send in the drone. Once DJI got the Drone they wouldn't accept it, sent it back, & he had to start the repair process over. I'd see if DJI would send you an email of exactly what you had to supply when sending in the drone for repairs.