A little update for you fellow Mavic enthusiasts. I posted a thread on Friday regarding my flyaway Mavic. There were many of you who were supportive and also many of you who posted your derisive snorts about pilot error and about how youve seen how pilots who do not know how to fly are losing their drones and blaming DJI for the loss. As you know, Monday and Tuesday were not work days. This morning, i received an email from DJI and i wanted to share it with all of you.
"Dear Steve,
Thanks for your patience.
For your recent flight incident, our flight analysis has confirmed it as a warranty case.
We would like to offer you free Mavic Pro drone body (with a battery, gimbal camera, and a set of propellers).
To accept this offer, please reply to this email affirming, for example “I accept the offer.” After your confirmation, I will have our specialist to follow up on your case.
Should you have more questions, please feel free to let me know.
Warm regards,
DJI Support"
"Dear Steve,
Thanks for your patience.
For your recent flight incident, our flight analysis has confirmed it as a warranty case.
We would like to offer you free Mavic Pro drone body (with a battery, gimbal camera, and a set of propellers).
To accept this offer, please reply to this email affirming, for example “I accept the offer.” After your confirmation, I will have our specialist to follow up on your case.
Should you have more questions, please feel free to let me know.
Warm regards,
DJI Support"