DJI return policy?

[kona]

I was wondering whether anybody here can confirm what DJI's Googles (and FWIW Mavic) return policies are? I had them on a phone a few weeks ago to discuss returning a potentially DOA Mavic and they said it can't be returned once it's been activated. But the online return policy Return and Refund Policy | DJI Store seems less restrictive, assuming this doesn't mean the item has to be unopened:

"2. The item has no manufacturing defects, shows no wear or damage, unaltered from their original state, and in a condition that permits us to resell them."

 

[Merlin23]

Why do you want to return them?

 

[Kilrah]

This refers to the "replacement" pararaph, not to the "return" one. Nothing to do with a case of DOA anyway since that's a "manufacturing defect".

 

[kona]

Why do you want to return them?

I simply want to leave the option in case I do not like the quality.

 

[kona]

This refers to the "replacement" pararaph, not to the "return" one. Nothing to do with a case of DOA anyway since that's a "manufacturing defect".

Problem was it wasn't clear if they were going to view it as a manufacturing defect as horizon tilt when flying sideways is relative. In the end after a month of "repair" they sent me a replacement drone with different serial number that has almost zero tilt when flying sideways. I'd have preferred just returning the lemon and buying a new one from the refund over waiting a month just to learn that they replaced it anyway. ****** treatment of a customer who just spent $1300.

 

[Merlin23]

Problem was it wasn't clear if they were going to view it as a manufacturing defect as horizon tilt when flying sideways is relative. In the end after a month of "repair" they sent me a replacement drone with different serial number that has almost zero tilt when flying sideways. I'd have preferred just returning the lemon and buying a new one from the refund over waiting a month just to learn that they replaced it anyway. ****** treatment of a customer who just spent $1300.

They definitely need to work on their customer service repair policies...I'm sorry you've had these troubles...

 

[kona]

So is my understanding correct they if they're opened but don't have obvious signs of use like scratched or dings in them, that they can be returned for 14 days?