When I ordered my Mavic Pro, I also ordered 2
goggles, thinking it would be fun to see them through the
goggles while I was flying and have another for a guest. However, it didn't take long to believe that is not a good idea.
I bought my stuff from the DJI Store. I wrote them asking to return one set, explaining that I had not opened the box. I just got a note saying they will not allow a return after 14 days.
I could have bought from Best Buy or any other vendor and it would have been no problem.
So, my warning to you is to NOT buy from DJI direct !!!!!
Things you need to know
Here are some warranty tid bits from DJI web site If you need to return your product you need to contact them before 5 days of receiving your unit. Then if you need to you must have it shipped back to them within 7 days or your warranty in null and void (WOW) You can request Return & Refund Service:
√ Within seven (7) calendar days of receiving a product if the product has no manufacturing defect, has not been activated and is still in new or like-new condition.
√ Within seven (7) calendar days of receiving a product if the product has a manufacturing defect
or notice 3 rd to last condition wow they give you 7 days Replacement Service will not be provided where:
× Service is requested more than fifteen (15) calendars days after receiving a product.
× Legal proof-of-purchase, receipts, or invoices are not provided, or are reasonably believed to have been forged or tampered with.
× A product sent to DJI for replacement does not include all original accessories, attachments and packaging, or contains items damaged by user error.
× A product is found to have no defects after all appropriate tests are conducted by DJI.
× Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
× Product labels, serial numbers, water damage marks, etc. show signs of tampering or alteration.
× Damage is caused by uncontrollable external factors, including fires, floods, high winds, or lightning strikes.
× Received product has not been sent back to DJI seven (7) calendar days after replacement confirmation from DJI.
× Proof of damage during transit issued by the carrier cannot be provided.
× Other circumstances stated in this policy