I drifted mine into a tree and dropped it in a creek. I wasn't about to ask someone else to pay for my negligence. imo if a pilot ignores a battery warning and doesn't make it back they should accept that responsibility.
Mine was clearly pilot error as I explained in my OP, and DJI covered mine under the fly-away program. The deductible is higher.. but still they covered it.
As expected. But my question was directed at @Eaglesky77, who stated that DJI would not honor it for him.
I read flyaway coverage is only good for Mav Mini and Mav Air2 and prob S. Your acct must be bound to the RC.
When I was new at flying DJI drones, I had a few instances where my battery ran low and it attempted a forced landing. I pushed the altitude stick up in all cases. It froze any further descent. I pushed the other stick forward and made it home several times, but at 1 or 0 % battery life. The batteries seem to still work for 2 or 3 minutes even at 0%. The other times I had to ditch the drones in grassy areas next to a nearby road. I haven't had anything like that happen in over a year now.
It may have been pilot error, but it's still an accident. He made a judgement error, by accidentally believing his drone would make it back.. He paid for Care Refresh and has to pay again, a replacement fee. I wouldn't let my guilt stand in the way of at least filing for a replacement. If they don't replace or do replace. Either way it's fine with me, but that's just me.
Hey, if you told them exactly what happened and they covered it that's all good. When I flew my drone into a tree, 'fly away' isn't how I would have described what happened.
Sorry just saw this. I was not aware and never read anywhere on website that if I buy from Best Buy a drone and then have to exchange it for a new one that the refresh policy does not automatically transfer to the new drone. I only found that out by chance. Noticed that Jen requested they transfer my policy to the new serial number providing receipts and everything that was needed I also purchased an interim policy to cover me in the meantime while the transfer would no doubt take some time. Later after was assured “they would take it from there “regarding the transfer, the refund was issued for the second policy paid but the transfer was not done. They said it would be handled but it never was. Now I’m out $1300. That’s called fraud in my book.
Did you escalate that issue with DJI or Best Buy? It may not be fraud but it does seem a bit unreasonable in the circumstances, and DJI is usually pretty willing to compromise rather than lose a customer completely.
I didn’t know you could escalate anything this way With DJI. As for Best Buy they have no rolling in this. This is DJI not honoring the policy I purchased and somebody messing up and not doing the transfer promised. How can I escalate this? There’s no phone number to speak to anyone. Any emails or reply to with templates that simply say will handle it from there after you do blank blank blank know whenever addresses the issue. I’ve sent at least 10 or 11 emails
I bought a mavic air 2 from Best Buy a year ago. The second day I had it , it fell off my balcony and wouldn't function. I returned it to Best Buy, they replaced it. I re-registered the new one with DJI as a replacement to the broken one and gave them the new serial number, the same day. I then flew it for about 6 months and crashed it. I filled the forms out on the DJI website and it said THE SERIAL NUMBERS DIDN'T MATCH. I talked to a representative. They said they could easily fix that, All I had to do was send a copy of the exchange receipt from Bestbuy and give them the new serial number again, which as I said, I already did, but they still wanted the new serial number. I think I had to take a picture of it. They then approved my DJI Care request and sent me a new drone within 10days. Then 2 months before the DJI care refresh expired all together, I crashed it again or it crashed, not sure. I then sent them that drone for replacement, under "express replace" and got a new one in 6 days, no problem. I don't know who you talked to over there, but it sounds like someone messed up and didn't transfer the serial numbers. They are supposed to transfer your DJI care refresh to the retailer Replaced Drone. But, it takes a little work on your part. Call them directly. Use Emails to get confirmation of the transfer. And talk to someone else , if you have problems getting it done. They shouldn't have denied you coverage. They didn't deny my claims.
CHINA
Ha. Well that’s specifically helpful. Truly thank you. It has had my mind heavy bc I was looking forward to making videos of my girls first trip to the beach/ ocean. Looks unlikely but I will moor stop until they reply with valid reasons for this or honor the policy. Thank you!!
So what happened? I had same thing happen to me. I canceled RTH, flew couple minutes, and couldn't regain control of MA2. Landed in the water. I'm expecting to have to pay the $399 for refresh plus.
The answer will be in your flight data.
