Hey guys...
First post as I'm very disappointed by the support I have got from DJI support on this one.
Flying my new Mavic Air before Christmas. A cold morning with some mist, but by no means baltic.
Got some great early morning footage over the Peak District - lovely frosty sunrise. Full 20 minute flight with no issues.
An hour back in the warm indoors, drone and fresh battery both at room temp. Took outside for another quick flight. Probably a few degrees warmer than the first flight....
2-3 minutes in got a warning..... "Motor current warning - fly with caution", followed seconds later by complete loss of power to all four motors. Crash, broken prop, scratches, but otherwise a very lucky escape as the drone was not too high, overhead and landed on grass.
DJI support tell me that motor shutdown is a "protection feature" when the air temp is too cold!! Seems crazy!! They have since deleted their tweet that says it's a protection feature!
Shutting off the motors while it's flying doesn't seem a good way to protect a drone to me!
None the less, they say this is a flight environment issue so won't repair the drone under warranty.
Anybody else had motors spontantiously switch off in normal UK winter weather? What sort of temps have people flown in?
The Mavic Air website has all sorts of breathtaking images of snowy, icy, frozen landscapes, which, from what DJI are saying would represent inappropriate / unsafe flying conditions.
Really worried about flying in the cold now.
First post as I'm very disappointed by the support I have got from DJI support on this one.
Flying my new Mavic Air before Christmas. A cold morning with some mist, but by no means baltic.
Got some great early morning footage over the Peak District - lovely frosty sunrise. Full 20 minute flight with no issues.
An hour back in the warm indoors, drone and fresh battery both at room temp. Took outside for another quick flight. Probably a few degrees warmer than the first flight....
2-3 minutes in got a warning..... "Motor current warning - fly with caution", followed seconds later by complete loss of power to all four motors. Crash, broken prop, scratches, but otherwise a very lucky escape as the drone was not too high, overhead and landed on grass.
DJI support tell me that motor shutdown is a "protection feature" when the air temp is too cold!! Seems crazy!! They have since deleted their tweet that says it's a protection feature!
Shutting off the motors while it's flying doesn't seem a good way to protect a drone to me!
None the less, they say this is a flight environment issue so won't repair the drone under warranty.
Anybody else had motors spontantiously switch off in normal UK winter weather? What sort of temps have people flown in?
The Mavic Air website has all sorts of breathtaking images of snowy, icy, frozen landscapes, which, from what DJI are saying would represent inappropriate / unsafe flying conditions.
Really worried about flying in the cold now.