Hello,
Hopefully someone can help with this issue. I recently attempted to preform an update (I believe it said that it was for the controller). This was done while using my Mavic Zoom 2 (v01.00.0670) and an iPhone 11 pro (app version DJI GO 4 v4.3.42(4381)). Once the update finished downloading, I clicked to install the download. I was prompted to connect to the aircraft (I did not unplug or disconnect from the drone or controller). At this point, I am no longer able to connect to the drone. It does not recognize my phone being plugged into the controller (my phone charging port works, I can charge my phone and connect my phone to other devices via a cable with no issues). I tried to connect to my Mavic Air 2 using this phone, with the same issue (I am prompted to connect to aircraft and it does not recognize my phone even getting plugged into the controller).
I tried using DJI Assistant 2 to update the drone (Mavic Zoom), that did not help. I tried using a different cable from the controller to my phone, that did not work.
I tried using different phones and that worked. My wife's phone (iPhone 11), an iPhone 7, and an android all connect just fine to both the Mavic Zoom and Mavic Air 2.
I contacted DJI technical support and they were unable to fix the issue.
Any assistance with this issue will be greatly appreciated!
Hopefully someone can help with this issue. I recently attempted to preform an update (I believe it said that it was for the controller). This was done while using my Mavic Zoom 2 (v01.00.0670) and an iPhone 11 pro (app version DJI GO 4 v4.3.42(4381)). Once the update finished downloading, I clicked to install the download. I was prompted to connect to the aircraft (I did not unplug or disconnect from the drone or controller). At this point, I am no longer able to connect to the drone. It does not recognize my phone being plugged into the controller (my phone charging port works, I can charge my phone and connect my phone to other devices via a cable with no issues). I tried to connect to my Mavic Air 2 using this phone, with the same issue (I am prompted to connect to aircraft and it does not recognize my phone even getting plugged into the controller).
I tried using DJI Assistant 2 to update the drone (Mavic Zoom), that did not help. I tried using a different cable from the controller to my phone, that did not work.
I tried using different phones and that worked. My wife's phone (iPhone 11), an iPhone 7, and an android all connect just fine to both the Mavic Zoom and Mavic Air 2.
I contacted DJI technical support and they were unable to fix the issue.
Any assistance with this issue will be greatly appreciated!