DJI could be the next Apple Computer.
A lot of people rightly complain when they had a bad experience with a company. Today I had the opposite.
My son Finn received a DJI Mavic Pro drone for Christmas. It was sort of one of those gifts that you give your kid because you want to play with it too.
As I was planning my trip to Thailand, he offered to let me take the drone. I refused. I didn't know how to fly it as well as he did and I was afraid I'd break it/drown it/lost it/etc.
A few days later, he made the offer more forcefully. "Dad, a place like Thailand is why you have something like this," he told me. I couldn't refuse and packed it in the camera bag.
After several awesome aerial video shoots (which I will bore you all with once I get back to the states and get them edited), I took it out of my bag and the video was total jello. I had broken the drone.
DJI has a service center in Bangkok. I walked in, showed the engineer the "jello" video and he started working on it. 15 minutes later he came back and he did a full calibration and test flight in their lobby. Good as new. He even gave me a new clamp to protect the gimbal in transit.
I was saved. I'm not going to be bringing home a broken drone.
I asked how much. He looked confused. The nice woman that was helping interpret looked confused. "Invoice please," I tried again. They both smiled and shook their heads "no." (Fortunately before I left, I saw a tip jar hidden in the corner and left a fair tip)
I have never received better customer service. Thank you DJI. If you keep up this level of innovation and customer service, you are the next superstar in the tech world.
A lot of people rightly complain when they had a bad experience with a company. Today I had the opposite.
My son Finn received a DJI Mavic Pro drone for Christmas. It was sort of one of those gifts that you give your kid because you want to play with it too.
As I was planning my trip to Thailand, he offered to let me take the drone. I refused. I didn't know how to fly it as well as he did and I was afraid I'd break it/drown it/lost it/etc.
A few days later, he made the offer more forcefully. "Dad, a place like Thailand is why you have something like this," he told me. I couldn't refuse and packed it in the camera bag.
After several awesome aerial video shoots (which I will bore you all with once I get back to the states and get them edited), I took it out of my bag and the video was total jello. I had broken the drone.
DJI has a service center in Bangkok. I walked in, showed the engineer the "jello" video and he started working on it. 15 minutes later he came back and he did a full calibration and test flight in their lobby. Good as new. He even gave me a new clamp to protect the gimbal in transit.
I was saved. I'm not going to be bringing home a broken drone.
I asked how much. He looked confused. The nice woman that was helping interpret looked confused. "Invoice please," I tried again. They both smiled and shook their heads "no." (Fortunately before I left, I saw a tip jar hidden in the corner and left a fair tip)
I have never received better customer service. Thank you DJI. If you keep up this level of innovation and customer service, you are the next superstar in the tech world.