I've been using my
Mavic Pro for close a a year and was very satisfied... Until I wasn't.
On my last flight, shortly after takeoff, as I was going forward, one of the rear propellers snapped and came off, causing the drone to fall to the ground.
Upon inspection, everything worked fine except for the gimbal support as one of the rubber bands that hold it snapped during the crash. Being that this happened before my 1 year warranty, I chose to send it to DJI, Big Mistake.
I received an email two weeks ago with a repair quote of $332. It included a bunch of parts that weren't affected during the crash (Gimbal and camera module, Gimbal arm module,...).
Now again the only real damage was to the gimbal plate that holds the gimbal itself.
I attempted to contact DJI regarding this matter and keep getting the run around about the malfunction of my
Mavic Pro. Now 3 weeks into this I cannot get a definitive answer from DJI. They are unable to explain why this happened despite the fact that I uploaded all my flight logs and want to charge me for this malfunction.
I hope someone from DJI will see this and address the issue as my experience with customer service has been "BAD" at best.