Recent content by John Lord

As I replied previously, which seems to have upset someone, this is a typical response from DJI Technical who appear to want to cover up malfunctions in their kit that results in loss of said kit. To offer 10% discount on replacement kit is nothing but insulting given the vast amounts of profit...

]he standard [Edited by ADMIN] response from DJI Customer Service. Even when kit is within warranty they will do everything to blame someone else, usually the pilot. The sooner DJI gets some real competition the better. DJI make fantastic products but this is totally undermined by extremely poor...

Unfortunately DJI will most likely say it was Pilot error as that is what they say most of the time, even when it can be proven from the data and eyewitnesses that it was not. as you might have gathered I have a very low opinion of DJI Care Refresh and Customer Support and not without good...

It is not allowed in the UK either. Minimum separation is 50 metres from any person, vehicle, vessel or structure not under your control.

For me it is easy. I have a Mavic Pro Platinum and an Inspire 2. I didn’t go for the Mavic 2 Pro as I considered it was rushed to launch and had a number of failings/shortcoming, some of which were fixed in firmware updates and some not. I would assume a Mavic 3 would address those deficiencies...

Or alternatively look at what Autel has to offer next week.

Make sure you have insurance. DJI is extremely bad if you lose your drone even if it can be demonstrated that it was not the fault of the pilot.

Maybe to offset Trump’s trade tariff.

I am waiting for a Mavic 2 update or Mavic 3 but then I do have Platinum and an Inspire 2. For me the Mavic 2 was rushed to market due to pressure from Autel.

At the end of the day it does not make any difference. My friend lost his Mavic 2 Pro Through no fault of his own and DJI get to keep their secret. All you can do is put it down to experience and learn for the future.

Unfortunately DJI hold all the cards as to information on the circumstances as to what causes a failure. All I can say is my friends Mavic 2 was being flown between 100ft and 33ft over a lake in Florida filming an air boat. The M2P was launched from the airboat and prior to launch the home point...

DJI had access to all of the flight data and as I have already stated claimed the failure and loss of the Mavic 2 was down to pilot error. DJI also in their response said they do not accept eye witness reports of what happened, which is contrary to all forms of accident investigation. DJI are a...

In my friends case the flight data is quite clear. There were IMU errors reported as well as Upward Obstacle detectio. The were no obstacles above the aircraft. DJI claimed the crash was caused by the pilot putting in left rudder and right role, which is exactly what you do to fly anti-clockwise...

Unfortunately DJI Customer Care and Customer Support are pretty much useless. They will do and say anything to get out of covering a product under warranty and even when a customer has Care Refresh. If you have Care Refresh you could point out that is does say water damage is covered. My friend...

The Mavic 2 is clearly due for an update and I would have expected that to have come in October/November 2019, a year after what would have been the proper date for the release of the Mavic 2. The Mavic 2 launch in August 2018 was clearly a rush job to combat Autel and as such when it was...