Could be bad ribbon cable,you can't be Shure about 1 that came with the gimbal.u can try do firmware update without connected gimbal and then reconnect it back.
I had crashed mine,after changing cable which looked fine one of axles didn't work so I replaced gimbal arm and all was fine. those...
It's possible gimbal arm got enough impact on axels slightly bending it,see if all 3 freely rotates.I had crashed mine, after changing gimbal arm everything back to normal.fell with fingers if it's any heat from gimbal.
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