A little clarification on DJI order to ship times?

[jerryflah]

I just chatted with Ralph too! Pretty much said the same thing: (Please disregard the unabashed brown-nosing)

right now I'd do "more" than "BN" to get mine before "New Year" JAN 28

 

[jerryflah]

There is hope folks! After all of that I just now received a FedEx tracking number stating it'll be delivered Friday. Hang in there .

 

[jerryflah]

Just finished chatting with sales and they stated that it was sent as a precaution but my particular order (placed 1/20) is expected to ship 1/27 and 1/31, respectively.

Having trouble FINDING Chat button???

 

[DustyVisor]

Having trouble FINDING Chat button???

DJI Support - Here for You

Scroll down and click Online Support and select Mavic. Then when another browser window pops up, click the option to go to sales support instead of tech support. A little convoluted, but its the only way I've seen to get to the chat. Good Luck!!

 

[DigitalDan]

I ordered on Saturday a drone and an extra battery and today chat said that it should ship on or before Feb 1st. That was after getting the email about March.

 

[DustyVisor]

So far it seems like no one in chat has even acknowledged the email about March shipping dates. They're just telling everyone "Yes it will ship soon!" lol We're onto you DJI! Not that it makes a difference...

 

[SkeeterHarris]

So far it seems like no one in chat has even acknowledged the email about March shipping dates. They're just telling everyone "Yes it will ship soon!" lol We're onto you DJI! Not that it makes a difference...

Did you notice the website dropped the ships within 5 days text?


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[drmort]

Please bear with me. I think I may have As-u[you]-m[me]-ed "facts" from some of the threads relating to Shipping.
We non-owners still get antsy as the Chinese New Year advances ominously closer and closer
I "thought", from actual experience of forum members, that the actual posting of the charge [as opposed to pending] on an order through the "DJI Store" was a clear step in the process that indicated that shipping [or picking first I guess] was a week to 10 days out.

LET ME HAVE ALL THE BAD NEWS now, I think I'm ready. WA WA tearful

Canceled order with Carolina Dronz on 1-19 after waiting 3 months and still no end in sight. It is a shame how they are treating their authorized dealers. Mavic will be here tomorrow the 26th. That is 3 business days til it shipped plus a weekend, and 2 days to ship to Utah from China, making one week total since ordering from DJI store. It has been a long wait since Mid October.


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[windblown]

Final update:

Ordered Flymore combo on 1/14/17
Got shipping notification on website 1/25//2017 AM
Got Fedex tracking number via email 1/25/2017 PM
Fedex website shows package is currently in Georgia with a scheduled delivery on Friday 1/27/2017

I wish everyone good luck on getting theirs soon! Hopefully the email that many received regarding a March delivery was DJI trying to cover their bases in case of delays and most folks that got that email will get their units much, much sooner!

 

[John_W_PNS]

Went on the DJI Chat - the wait was not really bad at all. I was informed that my MP would ship on or before the 25th!!

And... they lied - at least no status change, no email, no credit card charge <sigh>

 

[Benclement]

And... they lied - at least no status change, no email, no credit card charge <sigh>

I'm pretty sure they say what they think the customer wants to hear, so they don't have to listen to someone really complain. I'm not even sure they actually look up the order in the computer system.




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[Nathan Hoover]

I ordered another one (plain Mavic Pro) on Jan 14. It hasn't shipped yet. This post on DJI forums says 7-10 business days for Combo but 10-15 business days for regular. So mine should ship soon. Mavic Shipping Update (01/25/2017)

 

[MavRad]

Ordered Combo on 1/16.. Chat has told me 4 different things!!!

 

[TraylorTrash]

Hey I ordered the fly more package on 1/14/17. They confirmed payment but put it back in. DJI said it's taken when it ships. Got tracking number email tonight 1/24/17 and says magic should be here on Monday 1/30/17!

 

[SkeeterHarris]

Another update on my order which now shows as payment confirmed, shipping status has changed to pending and the cancel order button is gone. A positive exciting update and keeping fingers crossed I see a tracking number by Friday. Thank you Ralph from customer service. PS - Please tell marketing to avoid sending generic emails due to too much demand your Mavic will not ship until March.


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[enigmamdw]

Ordered the 14th and will be here tomorrow.


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[jointeffort]

Wife ordered before Christmas. I think the 18 of December. Received Jan 15. Received shipping notification and Mavic the same day.


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[constantinople]

Ordered the fly more from Newegg on 1/20, shipping notification on 1/24, scheduled to arrive 1/30.


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[DustyVisor]

DJI - you silly *****! (female dog) lol

 

[Lieutenant810]

Still waiting on mine..ordered Jan 13th no tracking number no shipment email & now it looks like money has gone back into my bank account..I have no idea what's going on


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I contacted DJI this morning. Advised order was delayed due to Chinese holiday. They haven't put my money back yet. I ordered the same day you did. I was advised it will be sent next week.