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A Spark issue-can you help?

twickers14

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Hi all. I know this is a Mavic Forum but I hope that as a few of you still have your dear old Spark you may be able to advise. I want to transfer my Spark to my son-in-law to get him started on droning. I posted on this a month or so ago and got a pointer to an old post which we have followed but we have got to the stage shown below but can get no further. This is on Assistant 2 of course and we are using a Windows based laptop. I have posted again on the Spark Forum but hope you can help.

IMG_9831.jpeg
 
I found this on the DJI Forum. You have probably already seen it. Have you tried other cables? Also, use a USB connection that is in the computer and hot a USB hub.
 
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