Anyone bought from Canada and had it sent to US?
- Thread starter Paulark
- Start date
Those units were shipped well before DJI decided not to sell in the U.S., in anticipation of the world wide launch. When DJI announced no U.S. sales, the dealers likely had the option of returning them, but, instead, chose to sell them as gray market items, without warranty and without Care Refresh, which was fully disclosed to all buyers.DJI already exported M4P drones to the US; how else did they get here?
Read DJI comments here:
How to (Maybe) Get a DJI Mavic 4 Pro in the U.S.
The DJI Mavic 4 Pro isn’t officially available in the U.S.—but you might still be able to get one. Find out how in this article.uavcoach.com
It's pretty clear that DJI managed to somehow get the initial stock into the U.S., and then to both Adorama and DJI NY and DJI's influencers, in anticipation of the worldwide launch. Whether that initial stock of a few hundred units was secretly smuggled in or routed through DJI Canada is unclear. Those who know aren’t talking.
It is also clear that DJI has no intention of repeating that process. Maybe a loophole has been plugged, or the volume expected will be impractical to avoid scrutiny, and the well publicized U.S. Customs holds currently still plaguing Air 3S units ordered directly from DJI.
For sure, Covertdrones is not an authorized or official DJI channel, right? They didn't have drones on day 1 and they clearly say on their website there is no warranty with the drones they sell. Consumers can make an informed choice.
I'm looking really hard all over Adorama.com and across the internet; not finding anything close to that. Still looking....
Correct. DJI is not blocking activation nor flight in the U.S. (which they easily could have with a giant NFZ over the entire U.S.) so that gray market units can still be purchased elsewhere for use in the U.S..
These gray market units, just like gray market Nikon and Canon lenses, have no U.S. manufacturer's warranty, so DJI has no liability or responsibility to a U.S. purchaser of them. Usually such units are therefore cheaper than U.S. warranteed items that are unavailable, but with reliable products, many choose to willingly forgo the U.S. warranty just to get their hands on the product, and aren't concerned about any missing gray market discount.
Wrong.
It absolutely affects the end customer, who has to agree to accept the purchase as a gray market product, without any U.S. warranty, and no Care Refresh available. If anyone who purchased one of these units didn't fully understand that limitation because it was not disclosed to them, and therefore still wants to return it, rather than keeping t anyway, Adorama and DJI NY will happily take back the sealed unit, and resell it to their lengthy wait list of pre-orders.
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Honestly that might be all true; who knows. But none of that really matters in a warranty arbitration session under current US laws. If you represented DJI during a dispute, what would be your defense to why you would not honor the manufacturers warranty that you shipped to an authorized seller and you provided a written warranty to the consumer and took their money on that basis?
*pardon the spell-checking
In the US, the law requires you to provide a written warranty. There is no legal verbal understanding.
Actually, I believe CovertDrones is an authorized DJI dealer. He specializes in high end commercial DJI drones. Check with Luke, if it matters to you. He's an upstanding guy. If my Amazon Canada purchase falls through, I will likely buy from him myself. The extra $400 is chickenfeed on a $5,000 purchase, and worth the certainty of acquiring one.
There's a long list of authorized folks at dji.com and I checked but I didn't see him listed but I could have missed it.
I have purchased from him in the past as well.
DJI has no obligation to provide a warranty on a product they did not sell to you. Adorama knew there was no warranty and should have disclosed to all purchasers that these were gray market units, so any lack of disclosure would be on Adorama, not DJI. I'm sure Adorama would accept that responsibility and also accept the unopened return without question for a full refund, if that was not clearly disclosed at the time of purchase. However, most will not care, and be happy they have one at all!
Send Luke an email and ask. If I didn't already have a confirmed order with a delivery date of June 19 from Amazon Canada, I would place an order with him today. He seems to imply he has a known source of supply that is not limited, so I suspect he is ordering in small batches to keep his costs down.
I'm in no hurry to get the M4P, I don't mind waiting for now. Already today US and China are having good discussions on trade; this could all be over in a matter of weeks. Honestly I have the rest of year to figure it out and my Mavic 3 Pro is doing just fine for now.
If you haven't noticed, I'm a big fan of the customer and consumer rights and I don't like big business and companies taking advantage. DJI has no obligation to provide a warranty but they did and the did it writing. And we're going to hold them to it.
Where did you get this idea from?
DJI explicitly disclaimed all warranties on any U.S. purchased Mavic 4 Pro units, immediately after announcing not available for sale by DJI in the U.S.. No one has been able to purchase Care Refresh on any unit purchased in the U.S. from Adorama and DJI NY.
Adorama and DJIi NY decided to sell them anyway, and either did or should have disclosed the lack of a U.S. warrantee, just like Luke does on his website. That is on them, though, not DJI. They became gray market units as soon as DJI disclaimed their manufacturer's warranty on any U.S. sales.
Even if the tariff issues are completely resolved, the U.S. Customs holds still need to be resolved. That is the bigger issue for a U.S. launch of any new DJI drone, and is still plaguing the Air 3S purchasers who bought from DJI.
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It's in the various posts that I have seen; many people have claimed they got the warranty (thru the normal delivery process) and I believe them. In fact, it is on DJI.com website. I guess we gotta go with that for now, looks like some people got it and others don't. Sucks for them I guess.
DJI Care Refresh is a service plan and isn't covered by any US law so once again, I agree DJI Care Refresh is not available on the M4P in the US. Not sure why we keep talking about Care or tariffs which have no impact on warranty.
Claiming and believing one has a warranty, and having one in fact, are two different things. How would they even know they have a U.S. warranty? DJI has clearly stated unambiguously that no U.S. purchased Mavic 4 Pro has a U.S. warranty, and there is no Mavic 4 Pro U.S. warranty.
It is apparent that some of the early purchasers falsely believed they had a U.S. warranty, only to discover they do not, and some others may still be under the delusion that they do. Should they ever need to file a warranty claim, that is when the rubber meets the road, and DJI will properly reject any such claim. The purchaser's only recourse will be to Adorama or DJI NY, and they will also reject responsibility because they disclosed at time of sale that it was a gray market product, not intended for sale in the U.S. and without any manufacturer's warranty.
Find me anything in writing from either Adorama or DJI NY that both sold these initial units which explicitly states that any of the Mavic 4 Pro units they sold have a U.S. warranty from DJI. Tall order!
Did you receive drone from Canada? Thought about using vpn to purchase from DJI and have friend send over to me but customs has me concerned
I don't have the M4P product package that was delivered to the US for sale to US customers so I don't know what is inside. Typically the warranty is delivered to the customer in writing via a paper booklet or brochure that clearly spells out the terms. It's an agreement. I have no idea and Adorama went into the box and removed it but unfortunately there are unable to wish it away with words if it is there; no verbal agreement is going to cancel it and you cannot have a verbal agreement that will supersede that part of the transaction. As you can imagine, that's not going to work, even in the reverse if the consumer were to claim they were told the warranty was for 3 years. If you have any information to the contrary, please share it.
When I check the Adorama website, I see this:
When a US customer checked DJI.com, they posted this information about their Adorama drone:
Now, if you don't mind sharing if you are can (I understand you may not be able to tell us where you heard what you heard) that would be helpful as well.
Stay tuned. I'm concerned about Customs from Canada, too. Current Amazon Canada delivery in Canada scheduled for June 19th. Amazon Canada has already cancelled two previous Creator Combo orders on me before shipment. Once Reship takes possession in Canada, they ship it to me in the U.S., but I won't find out what additional tariffs will be charged by the U.S. until U.S. Customs receives it from the international courier. As long my additional costs are less than $1,000, I'm good. I'm hoping less. The declared value is the $3500 USD price before Canadian taxes and Canadian Chinese tariffs that I will already have paid Amazon Canada at $4,030 USD for the Creator Combo.
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