Battery issue

[Rchawks]

Got ready to charge my A3S battery #1 and it was dead. I was just bragging about not having a problem with my batteries a few days ago and this turned up. Less than a year old and bought as a combo pack, other two are fine. I’m unsure if it was the battery’s fault or mine by not recharging after cool down in any case the lights won’t come on by pressing the button on top. When connected to the charger hub the hub lights up green but after about 4 secs goes to red. I’m unsure how I should proceed to trouble shoot or if it’s still under warranty as I do have another year of refresh on this drone. Could someone advise? Price of new batteries are so much more now and i wouldn’t know who to order from as DJI says they’re out. Would it be a bad idea to leave charging hub connected for 4 or five minutes to see if it comes back to life like the cellphones when they go dead? Under watchful eye of course.

 

[AeroJ]

Yeah that's not good. Solid red is either battery error or charger problem. Probably caused by battery not meeting minimum charge voltage, which would be the case if it was truly dead. The only way to revive such batteries is to try and force them back up to minimum voltage by non-balance charging manually via a Non-DJI RC charger where you can specify input amperage and charge type. Difficult to interface though, not guaranteed to rescue every pack, and has to be watched very carefully to avoid thermal runaways. The only properly safe option is to not use that pack, do safe disposal of it and replace it for your own use.

 

[Rchawks]

Recycling centers take this kind of battery?

 

[mavic3usa]

If the battery is still under warranty, I would make the claim since DJI is really good about battery warranties.

 

[wco81]

Let us know what DJI says.

 

[Gino88]

I’m unsure if it was the battery’s fault or mine by not recharging after cool down

How low do you typically go with your batteries, percentage wise? And what in general is your charging policy so to speak? Perhaps that can shed some light on what happened.

In any case, this sucks. :-/ Hopefully you can fix it somehow or find an affordable replacement.

 

[Rchawks]

I usually fly down to 35% before landing and charge back to 50 to 60% if not flying for a few days. I was really surprised when I seen it wouldn’t take a charge. I’ll contact DJI to see what they suggest. Tough call as to whether to purchase a replacement with prices where they are now.

 

[AeroJ]

Yes, IME nearly all recycling places take Li-ion and LiPo battery packs.

 

[Rchawks]

I presented a claim with DJI so we’ll see what happens from here. They were very polite and professional. I still have refresh and it’s not very old. First time I’ve ever filed a claim and it took awhile to complete. They warned me it may take months to get it back. I told them I completely understood.

 

[dlazerx]

When I got my Air3S, one of the batteries arrived completely dead. Talk with DJI support, they'll arrange a replacement.

 

[Rchawks]

I got an email today saying I would receive a replacement.

 

[Rchawks]

Thanks mavic3usa for the advice.

 

[Rchawks]

Got a call from DJI today and a replacement battery is one it's way.

 

[Rchawks]

I just received my replacement 5 min ago! Back to 3 batteries!

 

[Rchawks]

I seen a suggestion where flying 10 feet off the ground to make sure every things good with the battery before a regular flight. Seems like sound advice to me.

 

[GadgetGuy]

I seen a suggestion where flying 10 feet off the ground to make sure every things good with the battery before a regular flight. Seems like sound advice to me.

Not just the battery, but the compass and IMU as well. Checking that the nose direction of the aircraft matches the map direction that it is facing will confirm no magnetic interference, while you still can shut it down close by. Even better, check the latter before arming the motors. The newest RTH Home Point recording landing algorithms also require flying straight up to 22 feet before flying away.

 

[Rchawks]

I received a call from DJI today checking to see if my issue was resolved. YES!