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Bill for Repair

ccoltmanm

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One day (before a trip, so that gets me mad), my Mavic Pro stopped transmitting video. It would still fly but I would get he dreaded video encoder issue. After hours of trying to fix it on my end through firmware issues, I contacted support and sent it in.

I’m using just the manufacturer warranty, and because I didn’t crash or damage it, I was hoping they’d fix it for free. Just got the invoice. Looking good. IMG_1667.JPG
 

ccoltmanm

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Yep. Did both. And everything else I could find on YouTube. They are covering it so they just acknowledge it’s their fault.
 

jaysrmc

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One day (before a trip, so that gets me mad), my Mavic Pro stopped transmitting video. It would still fly but I would get he dreaded video encoder issue. After hours of trying to fix it on my end through firmware issues, I contacted support and sent it in.

I’m using just the manufacturer warranty, and because I didn’t crash or damage it, I was hoping they’d fix it for free. Just got the invoice. Looking good. View attachment 43333

You know, DJI doesn't really have bad customer service. They just have to have proof the incident was not pilot error. I can't blame them. I can imagine how many they get that are due to pilot error.

I went through two Bebop 2's before I learned how to really fly and take care of the equipment. Not saying yours was pilot error, just pointing out that their CS isn't always bad. You have a super bad situation because of the timing of it.
 

ccoltmanm

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Update. The drone I received was not my original. Thy charged me to fix (even though covered by warranty) my drone and then sent me a used one. I’m assuming also fixed. Serial different. Props were damaged and cut. Drone was dusty sandy and dirty. Sensors on the bottom were loud and making a noise. Called and they said send it back.

More than a month out. They sent me another one today. This one appears new. Flying well right now.