- Joined
- Aug 22, 2017
- Messages
- 102
- Reactions
- 38
- Age
- 59
Interesting. You returned the drone to Amazon AFTER a crash for a full refund? Able to do so because it was within 30 days of purchase? What did you fill out for a reason when sending everything back?Thanks for the update. It appears B&H found another sucker!Yeah!
I had a new M2P battery fail, leading to a crash. The battery inside the brand new M2P was from the separately purchased FlyMore kit instead of the original M2P purchase. Both purchases were part of the same order from B&H, and it happened within 10 days of purchase. After getting an RMA and returning it, B&H refused to replace it, claiming they couldn't read the .DAT files, despite the fact I could still read them when they returned it! They clearly never tried! They told me I needed to go through DJI. They sent it back to me, after wasting 30 days evaluating it. A $500 Mini 2 may be handled differently than a $2,000 M2P/FlyMore sale. Amazon would have accepted it for refund without question. Not a fan of B&H drone sales any more, but I have spent some $30,000 with them on camera gear over the last two decades, before they started charging sales tax! Always a fan previously, but you find out who your real friends are when you need their help!
I’ve spent similar with B&H over the last few years on photography but also including for the latest MacBook Pro M1 max and have never had issues (but as you mention, never had any reason to send something back so I honestly have no idea how they would react).