Buying from an individual

lrdj88fan · May 1, 2018

There is a guy near me selling a new, unopened Mavic Pro he received as a replacement from DJI. My concern is if I can purchase DJI Care for this drone if I buy it from him?

AeroMirage · May 1, 2018

If he had DJI care on it, that is transferrable to new owner. If not, you are outta luck. DJI care can only be purchased within 48 hours of activation of a new drone.

lrdj88fan · May 1, 2018

AeroMirage said:
If he had DJI care on it, that is transferrable to new owner. If not, you are outta luck. DJI care can only be purchased within 48 hours of activation of a new drone.

So, for clarification, this drone would not be considered new even though it a new drone from DJI sent to replace his defective one, which has never been taken out of the box and turned on?

AeroMirage · May 1, 2018

That all depends on whether or not it requires activation. And you won't know that until you turn it on the first time.
I had a Mavic Platinum that DJI replaced under warranty that had to be activated because it had never been turned on.
I also has a refurb once that did not need to be activated, I guess because it was a refurb.
Activation constitutes eligibility to purchase DJI care.

lrdj88fan · May 1, 2018

AeroMirage said:
That all depends on whether or not it requires activation. And you won't know that until you turn it on the first time.
I had a Mavic Platinum that DJI replaced under warranty that had to be activated because it had never been turned on.
I also has a refurb once that did not need to be activated, I guess because it was a refurb.
Activation constitutes eligibility to purchase DJI care.

Ok. Thank you.

RayOZ · May 1, 2018

You don't have to open the box to have DJI Care Refresh paired to it. I bought my Mavic Pro from DJI directly, plus DJI Care Refresh. The Care Refresh was paired to my drone a day before I even received it. That means that DJI could potentially transfer the Care Refresh to the new MP as they send it out. They know the SN without opening the box or activating it.
Best to check with DJI. Get the SN from the box, can contact support to ask it it's got Care Refresh attached to it.

Former Member · May 1, 2018

lrdj88fan said:
There is a guy near me selling a new, unopened Mavic Pro

New unopened usually means it has not been registered and therefore eligible for Refresh within 48 hours of activation.

RayOZ said:
Best to check with DJI. Get the SN from the box, can contact support to ask it it's got Care Refresh attached to it.

Since it hasnt been opened, the OP can call, chat or email DJI with the S/N to see if it qualifies for Refresh.

msinger · May 1, 2018

lrdj88fan said:
My concern is if I can purchase DJI Care for this drone if I buy it from him?

You can only buy DJI Care Refresh if it has not already been purchased for that drone.

Since the drone has been activated more than 48 hours ago, you'll need to submit a video to DJI to show the drone is in working order. See more details about that process here.