- Joined
- Aug 19, 2020
- Messages
- 144
- Reactions
- 112
- Location
- Plainfield, New Hampshire, USA
- Site
- drone-artist.com
I share this situation for your information only. I'm not looking for advice. Take it as you will. No need for pointless commentary.
After less than two weeks of use, my new Air 3S purchased at the NYC DJI store began to produce corrupt still images. After going through DJI's troubleshooting steps, they agreed this was a warranty issue and suggested I send it to Texas for evaluation. I suggested there must be a better way since the drone was new. They said it could be replaced under their 30-day replacement policy and that I would receive a new-in-the-box replacement. Shortly after I shipped it, I got an email saying "we are sorry but due to parts unavailability, your repair may take 60-90 days, or longer." Over the last week I've gone back and forth with them over this case, stating that I would have returned it to the DJI store if I had known I would get this run-around. Two days ago they said they would now facilitate a new drone via Canada and gave me a new support case number. Unfortunately, the service portal says the case does not exist. They are now just repeating the same messages back to me: "We are sorry for the inconvenience. We will notify you when your replacement ships."
This is my busiest time of year due to the foliage here in Northern New England, so this hits hard.
After less than two weeks of use, my new Air 3S purchased at the NYC DJI store began to produce corrupt still images. After going through DJI's troubleshooting steps, they agreed this was a warranty issue and suggested I send it to Texas for evaluation. I suggested there must be a better way since the drone was new. They said it could be replaced under their 30-day replacement policy and that I would receive a new-in-the-box replacement. Shortly after I shipped it, I got an email saying "we are sorry but due to parts unavailability, your repair may take 60-90 days, or longer." Over the last week I've gone back and forth with them over this case, stating that I would have returned it to the DJI store if I had known I would get this run-around. Two days ago they said they would now facilitate a new drone via Canada and gave me a new support case number. Unfortunately, the service portal says the case does not exist. They are now just repeating the same messages back to me: "We are sorry for the inconvenience. We will notify you when your replacement ships."
This is my busiest time of year due to the foliage here in Northern New England, so this hits hard.
