Company "DJI Drone Service" out of new jersey a scam?

[aperakh]

Although no word from OP as of yet we did just get a BBB complaint w/ the same dialogue. So safe to say this is for our ticket # 239579

Timeline
9/2- OP Creates a free ticket for his Mavic Mini
9/9- Drone received in our facility
9/14- Quote sent for a new gimbal and calibration
9/14- Emailed and left VM w/ quote waiting for a response
10/4- OP emails asking what is wrong w/ the drone although was already quoted a new gimbal.
10/5- Rep reached out and left another VM to cust
10/6- Cust Declines the repair and or replacement. Offered a discount on the labor (takes an hr to calibrate a new gimbal on a MM) We were waiting on OP response as we try to avoid sending back broken drones
10/13- Due to a lack of response we sent his unfixed MM back Via Fedex tracking 284846695833 shows will be delivered today 10/18

So as advertised. "free quote free shipping BOTH WAYS you only pay if we fix" is clear in this case.

We will try our best to improve and make it a more streamlined process with better communication w/ our clients. We also were short a tech for the past 2 weeks w/ a breakthrough covid case... Thankfully hes fine was just following quarantine protocols and his first day back was today so we are back in full force....
Best!
Steve

That last line is unclear, but they seem to imply I never replied. In reality, it is is they who stop replying to REPEATED email and calls+ voicemails.

Once I described what I'd already done in repairs and questioned whether they were sure it need the cam replacement and not just a camera sync and showed some knowledge, the rep just stopped answering my emails.

 

[aperakh]

I wonder if anyone else has similar experience and how they dealt with it?
This company appears to be holding my damaged drone hostage for overpriced repairs I do not wish to do.
I crashed my Mini and had to replace the flat ribbon cable to the camera/gimbal. There is no other visible damage, but the gimbal goes crazy afterwards and I get a bunch of error messages.
So I figured it needed a camera sync and sent it to these guys.
They offer "free repair quote" with "free shipping" and "free return shipping" even if you decide to not do the work. But it appears to be pretty much impossible to get it back if you don't want to do the work.
After having my drone some extended time they came back with a quote, without detailing the work, that is more than the value of the whole drone. Their email has a link to approve the repair, but NO link to decline it. You have to call. Except they never answer the phone and never return the calls. I tried all different days and hours.
After weeks I finally got a reply to an email that didn't answer my questions, but at least it was someone. The moment I said i didn't want the work, the price dropped (but not enough) and I got an invoice for a camera replacement. When I asked if they were sure it needed the part replacements, they again ignored the question, but sent me a tracking number claiming the drone was on the way back.
Except when I checked the tracking days later, it says the label was, in fact,CANCELLED and NOT SHIPPED at all.
They have ignored my inquiry about it since then.

Any suggestions?

Their website: DJI Drone Service - Your Drone Repair Shop

So the final sad end of the saga is I still never got a response back about it just needing a sync, but today, only after I made that post and filed a complained with BBB (who contacted them) I got another notice that it is being sent back, with no explanation or anything else.
The drone arrived about 1hr ago, but NOT in same condition it was sent in. It came disassembled and with the screws needed to reassemble it MISSING.
(It was sent in fully assembled)

In all it took pushing close to 2 months to get it back int at condition.

What a horrible way to do business.

 

[dirkclod]

Ok so you have had your say and I still endorse them 100%
and per our guidelines this is over. Sorry you had trouble
but glad you got it back.

CLOSED​