My Adorama Protection Experience Mini 4 Pro Crashed

[GeorgiaPI]

I purchased a Mini 4 pro and 2 years protection. Drops, spills, crashes..... A month later I had a crash, contact Adorama's protection service.
The ask for pictures, I provided said including screen recording.
They send a shipping label, I drop it off, as soon as its scanned I get a copy of the shipping label for it returning to me. An hour later I get a notice the drone is repaired and being sent to me. . I call and was told it will be 3 to 5 weeks! I tell them about the emails and shipping labels and its like talking to a tree. I'm in week 5 now.
The name of the protection service they use is Extend. They are not a part of Adorama, they are a service they use but its not making them look very good.

 

[GadgetGuy]

You purchased bot insurance.
No wonder it's like talking to a tree.
====

We don’t like talking on the phone either.​

She settles product and shipping protection issues 24/7. You got 99 problems, but this ain’t one.

Talk to Kaley

 

[DoomMeister]

Or try the number from this screen on Extend:

 

[PINEBARON]

I purchased a Mini 4 pro and 2 years protection. Drops, spills, crashes..... A month later I had a crash, contact Adorama's protection service.
The ask for pictures, I provided said including screen recording.
They send a shipping label, I drop it off, as soon as its scanned I get a copy of the shipping label for it returning to me. An hour later I get a notice the drone is repaired and being sent to me. . I call and was told it will be 3 to 5 weeks! I tell them about the emails and shipping labels and its like talking to a tree. I'm in week 5 now.
The name of the protection service they use is Extend. They are not a part of Adorama, they are a service they use but its not making them look very good.

Extend has bad reviews.

 

[GadgetGuy]

Extend has bad reviews.

Like most consumer insurance policies. They make money by denying claims, or by making it difficult to collect upon them.

 

[a2tomm]

My two cents for what its worth ,I use State Farm for all my drones 7 years in about 4 years ago i turned in a claim .Within 45 minutes they had a bank transfer for entire amount in my bank account COOL RIGHT. 9 months ago I again turned in a claim for a brand new Air 3s bottom of a 40 foot channel .That claim took 6 weeks .State Farm rocks but stuff seems to have changed

 

[GeorgiaPI]

You purchased bot insurance.
No wonder it's like talking to a tree.
====

We don’t like talking on the phone either.​

She settles product and shipping protection issues 24/7. You got 99 problems, but this ain’t one.

Talk to Kaley

I have spoken to humans at Extend but not ruling out its mainly Bot.

 

[GeorgiaPI]

My only saving of total loss, Adorama will not leave me in the wind. I have been in contact with them and they were under the impression I had the drone and are looking into it.