Controller 5D button missing

Jetek · Dec 28, 2016

Today I went to fly and noticed that my controller is missing the 5D button. I swore it was there when I last flew. I don't know when or where it has fallen off.

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halley · Dec 28, 2016

Might ask DJI if they have spares but nothing like this is listed individually yet as an OEM Spare option. If someone else has crashed their drone and isn't expecting to replace it, or somehow ended up with a replaced kit when they returned just the drone, then maybe they can hook you up with a spare. Otherwise, spares like this this will be hard to come by for a while.

Jetek · Dec 28, 2016

Already contacted DJI and they want me to send the controller back. I guess to replace the button and to make sure it works correctly. At least I can still fly on wifi until my controller comes back.

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Logger · Dec 28, 2016

Warranty Job I should say. No doubt they will ask for flight logs and video

Doing without the RC while they replace it will be a PITA though.

chippie · Dec 28, 2016

Out of interest have you used on the the 3D printed stick protectors that has a cutout for the 5-way button?

Jetek · Dec 28, 2016

I've been using the packaging protection method which works great and it was free!

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chippie · Dec 28, 2016

Ok, cool. I only asked at the 3D printed ones put additional stress on the little button as they have lateral movement with the sticks. A pretty bad design if you ask me.

FPVme · Jan 16, 2017

My 5D button snapped off too! Did they replace your under warranty?

alex_R · Jan 16, 2017

My 5D button also snapped off. This is my second day using the drone.. Contacting DJI now..

FPVme · Jan 16, 2017

It's so anoying

Motley · Jan 16, 2017

chippie said:
Ok, cool. I only asked at the 3D printed ones put additional stress on the little button as they have lateral movement with the sticks. A pretty bad design if you ask me.

I think that depends on which design you are referring to, not all of the 3D printed solutions have that issue.

alex_R · Jan 16, 2017

One hour and forty minutes waiting on the phone to get to DJI customer service.. still number 9..

Jetek · Jan 16, 2017

Just received my controller back from DJI. They sent me a whole new controller which I had to bind to the aircraft. It was covered under warranty.

FPVme · Jan 16, 2017

Bummer.. 2 weeks it took?

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Jetek · Jan 16, 2017

DJI warranty service took about 3 weeks from shipping to return. It only took DJI 24 hours once they received the controller to when they shipped out a new one.

RENOT67 · Jan 19, 2017

I got my MP last Monday and have been charging it up, researching the camera settings ready for a big flying weekend (3 batteries, heaven !!). I took it out of the bag the other night for some setting adjustments, removed the joystick guard to notice that the 5D button dropped off in my hand. I wasn't sure if this was a push on button that had dropped off or it this had broken off. It would seem afew others have been having the same issue. So is this a removable button that can come off or has this broken off and I'm just effecting a temporary fix and it should go back under warranty ?

FPVme · Jan 19, 2017

RENOT67 said:
I got my MP last Monday and have been charging it up, researching the camera settings ready for a big flying weekend (3 batteries, heaven !!). I took it out of the bag the other night for some setting adjustments, removed the joystick guard to notice that the 5D button dropped off in my hand. I wasn't sure if this was a push on button that had dropped off or it this had broken off. It would seem afew others have been having the same issue. So is this a removable button that can come off or has this broken off and I'm just effecting a temporary fix and it should go back under warranty ?

It's broken off (snapped). Teardown videos show it's design. DJI will replace this under warranty. I sent mine back this morning. This is a common problem.

The good news is that you can fly it for a little while if you want without the button before you send it in. Expect to be without a controller for 3 weeks if you send it in.

There is one guy on RCgroups that applied some ca to the buttons shaft and snapped it back in. He hasn't had a problem since.... personally, I didn't want to do that.

RENOT67 · Jan 19, 2017

FPVme said:
It's broken off (snapped). Teardown videos show it's design. DJI will replace this under warranty. I sent mine back this morning. This is a common problem.

The good news is that you can fly it for a little while if you want without the button before you send it in. Expect to be without a controller for 3 weeks if you send it in.

There is one guy on RCgroups that applied some ca to the buttons shaft and snapped it back in. He hasn't had a problem since.... personally, I didn't want to do that.

Thanks FPVme, thats what I thought

I will take out for the first weekend then put back into mothballs and send back for a replacement.