Controller freezing, can't turn off, just beeps

AlexMavic36 · Feb 15, 2017

Hi all,

My controller is freezing and when I try to turn it off it just beeps and the fan keens going. This is the 3rd time I have to wait until the battery full drains for it to turn itself off.

I turned off my mavic then went to turn off my controller and it wouldn't turn off. Still had the phone plugged in but no luck. Quite frustrating. Has anyone got a solution to this problem?

When I connect it to the phone it can still fly the mavic but the RC screen is frozen.

Cheers

Pedro · Feb 15, 2017

I read the title of this thread and thought you had a temperature problem..

Have you tried reinstalling the controller firmware?

Have you chatted with DJI about this?

Phil_r · Feb 15, 2017

Probably. Stupid suggestion - but can't hurt. How about unplugging from the side port and if that doesn't fix it perhaps try a combo of plugging a USB cable into the bottom port. As I said - may be a waste of time but worth a try.

Sent from my iPad using MavicPilots

Cyberpower678 · Feb 15, 2017

The first push seemed to only be one button push. I know this sounds stupid, but try double tapping the first time.

AlanTheBeast · Feb 15, 2017

AlexMavic36 said:
Hi all,

My controller is freezing and when I try to turn it off it just beeps and the fan keens going. This is the 3rd time I have to wait until the battery full drains for it to turn itself off.

To view this content we will need your consent to set third party cookies.
For more detailed information, see our cookies page.

I turned off my mavic then went to turn off my controller and it wouldn't turn off. Still had the phone plugged in but no luck. Quite frustrating. Has anyone got a solution to this problem?

When I connect it to the phone it can still fly the mavic but the RC screen is frozen.

From your video you're not doing the shutoff sequence correctly.
One brief tap, let go, then hold down the button.

Anthony Viscomi · Feb 15, 2017

@AlexMavic36 As others have stated it looks like you are not performing the on/off maneuver correctly. Please hold the button a 2nd time after the brief tap.

AlexMavic36 · Feb 15, 2017

Thanks for everyone's replies, I did do the tap and then hold the second time in the video and after but it still beeped, so I let the battery drain to zero and even after the battery had depleted, the screen was still on and showing half written word of "discon" the fan had turned off but screen was stuck on for a while longer.

Charged it up this morning, it was showing charging correctly. unplugged it and now it's 100% non responsive. wont show charge or turn on at all just the back light stays on. I called the store and they said they will send it off to DJI for inspection or repair.

Cyberpower678 · Feb 15, 2017

AlexMavic36 said:
Thanks for everyone's replies, I did do the tap and then hold the second time in the video and after but it still beeped, so I let the battery drain to zero and even after the battery had depleted, the screen was still on and showing half written word of "discon" the fan had turned off but screen was stuck on for a while longer.

Charged it up this morning, it was showing charging correctly. unplugged it and now it's 100% non responsive. wont show charge or turn on at all just the back light stays on. I called the store and they said they will send it off to DJI for inspection or repair.

Well at least you can still fly with your phone.

AlexMavic36 · Feb 15, 2017

Cyberpower678 said:
Well at least you can still fly with your phone.

True, if the wifi signal drops whilst flying with your phone it does RTH right.

Cyberpower678 · Feb 15, 2017

AlexMavic36 said:
True, if the wifi signal drops whilst flying with your phone it does RTH right.

It won't let you fly further than the WiFi range. So I doubt it's an issue.

AlexMavic36 · Feb 15, 2017

Ok cool, I was concerned I had it too high for WiFi so I didn't push it just encase but that gives me confidence I can push the limit until it the device stops me from going further. Thanks.

Logger · Feb 15, 2017

AlexMavic36 said:
Charged it up this morning, it was showing charging correctly. unplugged it and now it's 100% non responsive. wont show charge or turn on at all just the back light stays on. I called the store and they said they will send it off to DJI for inspection or repair.

Have you tried connecting by USB to to DJI Assistant 2 on a PC or Mac and updating the firmware? Worth a try and might bring it back to life. I'd be trying that before sending it off for repair.

Cyberpower678 · Feb 15, 2017

Logger said:
Have you tried connecting by USB to to DJI Assistant 2 on a PC or Mac and updating the firmware? Worth a try and might bring it back to life. I'd be trying that before sending it off for repair.

That's a good idea. The firmware could have corrupted. Connect the controller directly to the computer and do a firmware reset. That might just fix your problem.

AlexMavic36 · Feb 16, 2017

Cyberpower678 said:
That's a good idea. The firmware could have corrupted. Connect the controller directly to the computer and do a firmware reset. That might just fix your problem.

Good idea but the controller won't send any signal to PC via USB to DJI assistant 2. It's totaled.

Cyberpower678 · Feb 16, 2017

AlexMavic36 said:
Good idea but the controller won't send any signal to PC via USB to DJI assistant 2. It's totaled.

Derp. You can't even turn it on when connected?

AlexMavic36 · Feb 21, 2017

Great news all, thank you for your feedback.

After 3 days the backlight turned off and then I connected to my computer and was able to reupdate the firmware and it's working again. Hopefully this thread can help anyone down the track that runs into the same issue.

Logger · Feb 21, 2017

Nice one.
Your experience will surely be helpful to someone down the track.

Cyberpower678 · Feb 21, 2017

Logger said:
Nice one.
Your experience will surely be helpful to someone down the track.

Great news indeed.

MavicGuy · Feb 21, 2017

Good information...

Sent from my iPhone using MavicPilots

AlexMavic36 · Feb 23, 2017

Does anyone else's controller deiced not to turn off at all even after 30 minutes in an air conditioned room to cool down?

Here's the current situation.

Whats the deal, is this controller freezing normal for everyone's controller out in the sun for an hour?

I have to wait until the battery flattens before the screen will be reactive again. As you know a refreshed the firmware successfully recently, still problems.

Same for anyone?