I was flying a series of out of signal range waypoint missions over train track and terminals under construction near my house. I was on my 8th iteration of these missions. The 7th flight was fine. Then the next flight, 8, the drone did not return. It's a Mavic 3 Pro. This happened on 2025-03-06 at 15:17. So I went to look for it, but I could connect to it with find my drone. So I left my contact information with the construction sites security guard.
The next Monday I printed out some flyers showing what my drone looked like, and the route it was flying. I took them to the security guard so he could post them around the construction site. When I did this, a construction worker came up to me and asked if I was looking for the broke drone. I said yes. He went away for 2 minutes, and came back with the drone in one hand and the battery in the other. The drone was heavily damaged with the camera/gimbal assembly missing and almost all the arms, motors and propellers damaged. The body of the drone seemed more less intact.
So I told DJI I found the drone and sent it back to China the next day, which I did. The sd card was in the drone but the video file was corrupted and wouldn't play. I copied it's contents to my computer, and sent it back to them with the drone.
I tried to use this video repair program called Stellar to repair the video files but it didn't work. Finally I tried to repair the 720p file, .LRF, and it worked. I could see the drone was way off course, and ended up hitting some construction equipment, even though obstacle avoidance should of been on. So the crash was not my fault. I told DJI this, and they escalated my case to a higher up, but she rejected my request for a discount because the drone was out of warranty. So I ended up spending $1,300 including shipping. They're unclear if they will repair it or send me a replacement unit. The replacement unit would only have a 90 day warranty.
Here are the videos of the crashed flight and the previous flight that didn't crash. I didn't move any waypoints, but did increase the speed from 22 mph to 30 mph. As far as I know that should not have changed the flight path.
Video where drone crashed.
Video train 7 last mission before crash.
Here's a picture of the waypoint mission. The crash occurred around waypoints 3 or 4.
Also some pictures of the crashed drone.
The next Monday I printed out some flyers showing what my drone looked like, and the route it was flying. I took them to the security guard so he could post them around the construction site. When I did this, a construction worker came up to me and asked if I was looking for the broke drone. I said yes. He went away for 2 minutes, and came back with the drone in one hand and the battery in the other. The drone was heavily damaged with the camera/gimbal assembly missing and almost all the arms, motors and propellers damaged. The body of the drone seemed more less intact.
So I told DJI I found the drone and sent it back to China the next day, which I did. The sd card was in the drone but the video file was corrupted and wouldn't play. I copied it's contents to my computer, and sent it back to them with the drone.
I tried to use this video repair program called Stellar to repair the video files but it didn't work. Finally I tried to repair the 720p file, .LRF, and it worked. I could see the drone was way off course, and ended up hitting some construction equipment, even though obstacle avoidance should of been on. So the crash was not my fault. I told DJI this, and they escalated my case to a higher up, but she rejected my request for a discount because the drone was out of warranty. So I ended up spending $1,300 including shipping. They're unclear if they will repair it or send me a replacement unit. The replacement unit would only have a 90 day warranty.
Here are the videos of the crashed flight and the previous flight that didn't crash. I didn't move any waypoints, but did increase the speed from 22 mph to 30 mph. As far as I know that should not have changed the flight path.
Video where drone crashed.
Video train 7 last mission before crash.
Here's a picture of the waypoint mission. The crash occurred around waypoints 3 or 4.
Also some pictures of the crashed drone.
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