Damaged Gimbal before I received My Mavic

[PHMcCready]

Hi all

I received my Mavic Pro yesterday after a long long wait only to open the box and find the gimbal clamp incorrectly mounted and the rear casing of the gimbal snapped off.


I am now in the process of going through the process of getting a replacement from DJI.
Has anyone else seen or experienced this problem? And how long do DJI usually take to get a replacement out?

Peter

 

[Robin]

see this thread

Mavic Pro has arrived, with a loose part

 

[Ozz]

I see a lot of videos on YT with the owners stuffing Phantom 3 or 4 in a shopping/carry bag/back of car after they are done flying - no gimbol protector applied.
Even one of the DJI adverts for the P4 from DJI themselves show this.

I guess stories like this show its not possible transport a Mavic without its gimbal clamp.

Pity as that clamp is so fiddly to fit.

 

[willhay555]

see this thread

Mavic Pro has arrived, with a loose part

I ordered from digitalrev, I won't order anything directly with DJI.

It was picked up on Friday and delivered yesterday.

What with Chinese new year I'm expecting a few days delay to getting my replacement.

 

[PHMcCready]

I wish I had got mine through digitalrev or anyone except direct from DJI now. But hindsight is as they say 20/20. Hopefully I will get a replacement quickly.

 

[willhay555]

I have to say that to date, digitalrev have been outstanding.

It arrived on time, there was absolutley no issue with a return and they are very quick to reply to emails.

I won't hesitate to get my future photography needs from them.

DJI can suck it.

 

[PHMcCready]

Yea I was warned about buying from DJI direct, never used DigitalRev but I have heard good things. I'll try them in the future

 

[FreshFlyTV]

WOW I just received my mavic and it seems both of our units were broke in the same place. My giblmbal lock wasn't attached either and it was moving around freely. Any one know which would be fast just a straight refund or sending it in to get replaced?

 

[willhay555]

I suspect an exchange would be quicker.

Sent from my D6603 using MavicPilots mobile app

 

[PHMcCready]

I sent it off to DJI Europe (being in the UK) and had a replacement within a week of sending it back, in total from reporting it it was a week and a half

 

[GIUFED]

Same problem with my Mavic...