- Joined
- Oct 6, 2018
- Messages
- 64
- Reactions
- 11
On March 9, 2019 I lost my mavic pro (1) in a river, passing under a bridge, https: //www.youtube.com/watch? Time_continue = 1 & v = nL6zxtvjgKE
After several consultations in different forums, the cause of the mavic going to the bottom of the river, was very confusing. I still think that the fault was DJI's fault.
Last Friday, I decided to send DJI, should I have done it before, send the data of the LOGs and the video link of the "accident". I have just been told that the warranty to analyze the data has expired ??? ¡¡¡¡
Did you know that DJI has a guarantee limit to analyze the data ???
The text of your answer is as follows:
Dear customer,
Thanks for contacting DJI.
We are grateful to assist you with your concern and feel really sorry for the unfortunate accident.
Sorry to tell that the free data analysis service is only available within the warranty period. Checking the serial number you have offered, the drone is now out of the warranty period.
In consideration of your experience as our valued customer, I have especially applied for 10% discount for you to purchase a new Mavic Air without the remote controller and charger. This 10% discount offer will be valid for a month.
If you would like to take this offer, please offer the information below so that I can record a case for you:
If you have any further question, please feel free to contact us. We are always here to help.
Thank you for choosing DJI. Have a nice day!
Do you think the answer is correct?
regards
After several consultations in different forums, the cause of the mavic going to the bottom of the river, was very confusing. I still think that the fault was DJI's fault.
Last Friday, I decided to send DJI, should I have done it before, send the data of the LOGs and the video link of the "accident". I have just been told that the warranty to analyze the data has expired ??? ¡¡¡¡
Did you know that DJI has a guarantee limit to analyze the data ???
The text of your answer is as follows:
Dear customer,
Thanks for contacting DJI.
We are grateful to assist you with your concern and feel really sorry for the unfortunate accident.
Sorry to tell that the free data analysis service is only available within the warranty period. Checking the serial number you have offered, the drone is now out of the warranty period.
In consideration of your experience as our valued customer, I have especially applied for 10% discount for you to purchase a new Mavic Air without the remote controller and charger. This 10% discount offer will be valid for a month.
If you would like to take this offer, please offer the information below so that I can record a case for you:
If you have any further question, please feel free to contact us. We are always here to help.
Thank you for choosing DJI. Have a nice day!
Do you think the answer is correct?
regards