Bought my Air 3s early June, was able to purchase Care Refresh before DJI site went into out of stock mode. Flew it a few times then had a gimbal overheating and gimbal stuck warning (help post previously posted). Tried troubleshooting, (received helpful suggestions here) texted with Liam on the FB
Air 3 and 3s page who said I should send it in.
I procrastinated for a few days and finally called DJI tech support to discuss the issue because of the current conditions. Spoke with a great tech who walked me through the repair submittal process, to create a case number and then made sure I had the UPS return label the same day. I shipped the Air 3s back and DJI received it on Monday the 11th. Here are the emails
Monday August 11
8:49 am drone received
3:19 pm Repair quotation $0.00 covered under warranty.
Repair expected to take 3-6 business days
Tuesday August 12
8:05 am repair completed will be shipped out in 3 days
11:00 am drone has been through quality assurance and will ship in 2 days
11:15 am UPS shipping number
Besides this being amazing service I believe this also shows that IF DJI are able to repair a drone they will do it as quickly as possible.
I think this is truly amazing customer service and I feel grateful to have been the recipient as I know others are still awaiting the return of their drone.
Many thanks to DJI support
