I wrecked my Avata 2 a couple days ago, so I made a claim through DJI Care Refresh for a replacement. I have never claimed on the insurance. I paid the $49 and expected DJI to send me a shipping label. Instead, they sent this: "We regret to inform you that due to material shortages, the repair, replacement, Express, and Flyaway services for certain models in the United States are anticipated to take approximately 60-90 calendar days or longer."
Customer service was useless, and they are basically holding my $49 hostage for 60 to 90 days or maybe forever. Customer service claims they will notify me when the supply issue is resolved. So, apparently I'm expected to wait 2 or 3+ months and remain hopeful that they reach out to me. Tariffs don't even apply to insurance claims. Something glaringly sketchy is going on in Communist China.
BEWARE!!!! You might as well buy your insurance through another company because DJI's is useless if you need your equipment in a timely manner.
Customer service was useless, and they are basically holding my $49 hostage for 60 to 90 days or maybe forever. Customer service claims they will notify me when the supply issue is resolved. So, apparently I'm expected to wait 2 or 3+ months and remain hopeful that they reach out to me. Tariffs don't even apply to insurance claims. Something glaringly sketchy is going on in Communist China.
BEWARE!!!! You might as well buy your insurance through another company because DJI's is useless if you need your equipment in a timely manner.
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