DJI CARE REFRESH = Basically Worthless Now - "60 to 90+ Day Delay"

[airspacecinema]

I wrecked my Avata 2 a couple days ago, so I made a claim through DJI Care Refresh for a replacement. I have never claimed on the insurance. I paid the $49 and expected DJI to send me a shipping label. Instead, they sent this: "We regret to inform you that due to material shortages, the repair, replacement, Express, and Flyaway services for certain models in the United States are anticipated to take approximately 60-90 calendar days or longer."

Customer service was useless, and they are basically holding my $49 hostage for 60 to 90 days or maybe forever. Customer service claims they will notify me when the supply issue is resolved. So, apparently I'm expected to wait 2 or 3+ months and remain hopeful that they reach out to me. Tariffs don't even apply to insurance claims. Something glaringly sketchy is going on in Communist China.

BEWARE!!!! You might as well buy your insurance through another company because DJI's is useless if you need your equipment in a timely manner.

 

[GFields]

From what I understand DJI is not honoring Refresh in the USA at all but are offering a refund for the refresh

 

[Cafguy]

DJI's is useless if you need your equipment in a timely manner.

That is not DJI's fault. DJI is known for great product support BUT then came the anti-Drone lobby My suggestion.....Send this letter to your Government rep.

 

[airspacecinema]

That is not DJI's fault. DJI is known for great product support BUT then came the anti-Drone lobby My suggestion.....Send this letter to your Government rep.

I have always loved DJI products. It’s the lack of clarity that is frustrating. Let’s hope you don’t wreck yours and find out.

 

[airspacecinema]

Also, the clerk at my local camera shop told me that DJI isn’t sending them products for resale anymore.

 

[mavic3usa]

Also, the clerk at my local camera shop told me that DJI isn’t sending them products for resale anymore.

This is true but not because DJI doesn't want to send them. It's because DJI drones are simply not getting thru, *someone* is not letting them reach their intended destination; they are being intercepted and either confiscated/seized/returned. At some point the sender has to wise up and get the message and stop sending.

 

[Cafguy]

I have always loved DJI products. It’s the lack of clarity that is frustrating. Let’s hope you don’t wreck yours and find out.

Yes its frustrating.....I have a good supply of parts for my Drones and a good iron..I'm good'

Also, the clerk at my local camera shop told me that DJI isn’t sending them products for resale anymore.

That's right, for the moment, No DJI. It may get better but its not looking good DJI has also stopped shipping OEM parts to U.S. suppliers. Get them while their hot!

 

[rrshannon]

Last month, I sank my Mini4pro into a lake. Took 12 hours but was able to retrieve it. Needless to say but totally dead. I submitted a Refresh care request. They sent me a shipping label and I paid my $65. About 7 days later I received a replacement brand new drone and replacement battery.
Yes I am in the US and yes I acknowledged the warning that it may be 60-90 days due to shortages. I rolled the dice and won. I received a shipment from Canada and once again DJI pulled through.