- Joined
- Oct 25, 2016
- Messages
- 41
- Reactions
- 26
- Age
- 62
A few days ago, I sent a Mavic Pro for replacement under DJI Care Refresh plan. The service states a 3-4 day turnaround for aircraft repair or replacement, mine has been stuck in repair status for now 10 days. Althgouh DJI covers shipping both ways, this is done through UPS ground service with no option to speed that up. Surprisingly, they only have one service center and it's on the west coast. If located on the east coast, R/T shipping adds two weeks to the service timeline . By subscribing to DJI Care Refresh, I was under the impression that we are placed on priority status and that best efforts were made to tighten the repair/exchange timeline. Obviously, not the case. Attached is my repair timeline current status.