Quick back story:
I messed up and dunked my A2S in a pond, used my care refresh and they sent out a replacement aircraft.
This process was good, no issues with the timing.
The issue:
The replacement aircraft had issues right out of the box, such as phantom obstacle avoidance sensor triggering while in clear sky at 200 feet altitude. Also it would climb in altitude while just flying, even in a RTH flight, along with a few weird errors.
Called DJI care refresh support, they had me try a few things such as calibrating the sensors but that didn't help. They said to send it back to them and it would NOT be the standard Care Refresh replacement wait time, they said it would be expedited because it was a faulty unit.
Of course it took way too long for UPS to deliver it back to DJI as Texas had some bad ice storms, understandable.
They finally received the aircraft on 02/10/22, damage assessed also on the 10th.
DJI assessment:
"Aircraft Core Board Module
Damage assess the small
components and replace the
large module> was
malfunctioned, which caused
unable to take off"
That is a little hard to decipher but I read it as "stuff is broke".
8 days later and a few calls to customer service about the timing as the told me it would be expedited and it is still in the "under repair" status. I guess I should mention that one of the reps did send me a code to the DJI store for a free SD card worth about $25 but I would much rather just have a working A2S!
I guess this is more of a rant, I am just wondering if others have had similar experiences with DJI Care Refresh?
I messed up and dunked my A2S in a pond, used my care refresh and they sent out a replacement aircraft.
This process was good, no issues with the timing.
The issue:
The replacement aircraft had issues right out of the box, such as phantom obstacle avoidance sensor triggering while in clear sky at 200 feet altitude. Also it would climb in altitude while just flying, even in a RTH flight, along with a few weird errors.
Called DJI care refresh support, they had me try a few things such as calibrating the sensors but that didn't help. They said to send it back to them and it would NOT be the standard Care Refresh replacement wait time, they said it would be expedited because it was a faulty unit.
Of course it took way too long for UPS to deliver it back to DJI as Texas had some bad ice storms, understandable.
They finally received the aircraft on 02/10/22, damage assessed also on the 10th.
DJI assessment:
"Aircraft Core Board Module
Damage assess the small
components and replace the
large module> was
malfunctioned, which caused
unable to take off"
That is a little hard to decipher but I read it as "stuff is broke".
8 days later and a few calls to customer service about the timing as the told me it would be expedited and it is still in the "under repair" status. I guess I should mention that one of the reps did send me a code to the DJI store for a free SD card worth about $25 but I would much rather just have a working A2S!
I guess this is more of a rant, I am just wondering if others have had similar experiences with DJI Care Refresh?
