I guess I must be old school. It used to be if you had brand loyalty, you were treated with a certain amount of respect. For example, I purchased some carbon fiber props from a company by the name of Drone World. I had an incident on takeoff where a prop didn't unfold, resulting in broken blades. Drone World replaced the props at no charge,,, awesome company to deal with.
DJI on the other hand, hasn't quite figured it out. They treat a customer the same regardless of how much patronage you give them, I was told just yesterday that +DJI wasn't obligated to offer me a loyalty discount. I agreed and informed him (an arrogant american) that I had no obligation to purchase any more of their products
They agreed to replace my drone which would not have a warranty, for more than the cost of a new system from Amazon. Which by the way would have warranty, batteries, props, charger, etc.
In summary, if you're buying DJI for service forget it. If you think spending several thousand dollars will afford you some advantages, your out of luck. My advice to anyone buying a DJI product to purchase from Amazon or Drone World, both of which I've had good service. But most important is, learn to repair your own equipment. DJI wanted $1075, im doing it for $300.
DJI has a monopoly, therefore don't have to do anybody any favors.And since they are communists minded, they censor all posts on their site to give buyers a sense of utopia.
DJI on the other hand, hasn't quite figured it out. They treat a customer the same regardless of how much patronage you give them, I was told just yesterday that +DJI wasn't obligated to offer me a loyalty discount. I agreed and informed him (an arrogant american) that I had no obligation to purchase any more of their products
They agreed to replace my drone which would not have a warranty, for more than the cost of a new system from Amazon. Which by the way would have warranty, batteries, props, charger, etc.
In summary, if you're buying DJI for service forget it. If you think spending several thousand dollars will afford you some advantages, your out of luck. My advice to anyone buying a DJI product to purchase from Amazon or Drone World, both of which I've had good service. But most important is, learn to repair your own equipment. DJI wanted $1075, im doing it for $300.
DJI has a monopoly, therefore don't have to do anybody any favors.And since they are communists minded, they censor all posts on their site to give buyers a sense of utopia.