Dji customer service

[Mel 08]

What response have people been experiencing through customer service.
My ma2 not worked out the box
Got it Wednesday
Customer service line via dji fly fobbed me off telling me not had complaint about 1112 error for a long time. I no that's utter twaddle.
Got a email from China wanting Serial numbers off virtually everything in the box..
Sent as well as pictures of proof of purchase and delivery note
Nothing back
Bombarded customer service today for 3 hours not getting any straight answers from them.

Have sent it back to supplier asking for a replacement.

Hope I don't regret it

 

[InterstateP]

What response have people been experiencing through customer service.
My ma2 not worked out the box
Got it Wednesday
Customer service line via dji fly fobbed me off telling me not had complaint about 1112 error for a long time. I no that's utter twaddle.
Got a email from China wanting Serial numbers off virtually everything in the box..
Sent as well as pictures of proof of purchase and delivery note
Nothing back
Bombarded customer service today for 3 hours not getting any straight answers from them.

Have sent it back to supplier asking for a replacement.

Hope I don't regret it

Customer service is sorely lacking on DJI’s part. I DID, however, have some success contacting them via Twitter. Seems like the moment you vent your frustrations publicly, they scramble to help. It’s when you try to handle things discreetly and well-intentioned that you get the run-around.

 

[Mel 08]

Customer service is sorely lacking on DJI’s part. I DID, however, have some success contacting them via Twitter. Seems like the moment you vent your frustrations publicly, they scramble to help. It’s when you try to handle things discreetly and well-intentioned that you get the run-around.

I threatened to put all the correspondence up on YouTube.
Instantly their attitude changed.
Thing is I haven't got a clue how to do it ??

 

[gwc]

I spent 2 1/2 hrs on online chat trying to get controller to connect to my phone ( brand new Samsung note 8 never been activated on any service) was told by service representative bad controller to ask for a replacement I called customer service told them sent email with all the information they wanted I got a email with a claim number waited two days no reply called customer service again and was told my claim number was not even in their system so fed up with DJI now waiting again for a reply from customer service

 

[Mel 08]

I spent 2 1/2 hrs on online chat trying to get controller to connect to my phone ( brand new Samsung note 8 never been activated on any service) was told by service representative bad controller to ask for a replacement I called customer service told them sent email with all the information they wanted I got a email with a claim number waited two days no reply called customer service again and was told my claim number was not even in their system so fed up with DJI now waiting again for a reply from customer service

Sorry to hear about your dilemma. Seems to be more negativity than possativity about this drone. For almost £1000 in my view it's ridiculous

 

[gwc]

Well I ordered my mavic air 2 directly from DJI so I think I'm screwed I have had it for 9 days now and doesn't look promising I'll get a reply before Monday as customer service is closed on the weekend

 

[Scoop]

Seems to be more negativity than possativity about this drone.

Disagree. Most people come online to complain, not to complement.

 

[gb160]

Ive only dealt with DJI customer service once, that was to get a refund on my care refresh for my Mavic Mini.
They were great, it was all sorted and refunded within 48 hours.

 

[Waldo Pepper]

This is scary, my MA2 is scheduled for delivery tonight. I’ve never had a problem with DJI service, may have jumped through loops a couple of times but each time they cane through.

Maybe they are understaffed, due to the virus situation.

Hope all turns out well for you,
Paul

 

[Mel 08]

Hope everything is fine for you
Fingers crossed for you

 

[gb160]

Sorry to hear about your dilemma. Seems to be more negativity than possativity about this drone. For almost £1000 in my view it's ridiculous

Nonsense.
Check out this thread, always going to be one or two having a moan, but its very heavily weighted towards positive experiences.

Your experience with the Mavic Air 2

Come on now you know you've flown one, what did ya think?

mavicpilots.com

 

[Mel 08]

Nonsense.
Check out this thread, always going to be one or two having a moan, but its very heavily weighted towards positive experiences.

Your experience with the Mavic Air 2

Come on now you know you've flown one, what did ya think?

mavicpilots.com

Am only taking into account my experience of them.
I've spent all this money for something that's a paperweight.
Looked at virtually every forum on line in the last few days and this fault is common.
Getting feed back that there has been a batch shipped over that haven't been correctly documented.
This is what people have been told from dji.
A fact they have blatantly denied to me.
3 people I no personally have the same fault in the last few days.
Am not for one second saying the drone is no good.
I did a lot of research. And it came with excellent reviews.
A few niggles here and there. But apparently dji have sorted most of them.
This 1112 error has been cropping up since virtually day one.
Put yourself in my and my friends shoe's
Would you be happy.

Don't think so

 

[InvisibleName]

Am only taking into account my experience of them.
I've spent all this money for something that's a paperweight.
Looked at virtually every forum on line in the last few days and this fault is common.
Getting feed back that there has been a batch shipped over that haven't been correctly documented.
This is what people have been told from dji.
A fact they have blatantly denied to me.
3 people I no personally have the same fault in the last few days.
Am not for one second saying the drone is no good.
I did a lot of research. And it came with excellent reviews.
A few niggles here and there. But apparently dji have sorted most of them.
This 1112 error has been cropping up since virtually day one.
Put yourself in my and my friends shoe's
Would you be happy.

Don't think so

Well, the poll at the top of the Mavic Air 2 Discussion thread would suggest the opposite - 93% have had no issues activating their MA2s

 

[hayc59]

One word -- TERRIBLE
I eventually went with dronenerds and they are amazing

 

[gwc]

One word -- TERRIBLE
I eventually went with dronenerds and they are amazing

Well I'm glad you are one of the lucky ones but for those of us who are having issues and getting the round around by customer service

Well, the poll at the top of the Mavic Air 2 Discussion thread would suggest the opposite - 93% have had no issues activating their MA2s

Well I'm glad you are one of the lucky ones but for those of us who are having issues and getting the run-around by customer service we are not very happy and to you I say send me your working mavic air 2 I'll send you my brick you can deal with customer service see how much you like getting the run-around

 

[InterstateP]

In all honesty, even though my initial experience with DJI wasn’t stellar, it wouldn’t dissuade me from buying from them again. When you like something, you like something. Their service just needs to tighten up. The possibility of getting a sketchy first batch is the price of doing business as an early-adopter. I can certainly empathize with the inability to respond as fast as normal with what’s going on in the world but a you should ALWAYS be responsive to your customers. I’d rather go to a restaurant with decent food and excellent service than a Michelin-starred one with **** service. ??‍ That being said, I’m still very much looking forward to getting my bird in the sky and putting this whole thing behind me, or above me..whatever. ?

 

[Mel 08]

Well, the poll at the top of the Mavic Air 2 Discussion thread would suggest the opposite - 93% have had no issues activating their MA2s

My personal poll
4 of us friends all bought ma2 fly combo in the last week
None have activated
That's a personal poll that gives an outstanding 100% result.
We've all 4 been run ragged by dji.
Obviously we all want a ma2 and are all getting a replacement.
Will see what happens

 

[InterstateP]

My personal poll
4 of us friends all bought ma2 fly combo in the last week
None have activated
That's a personal poll that gives an outstanding 100% result.
We've all 4 been run ragged by dji.
Obviously we all want a ma2 and are all getting a replacement.
Will see what happens

I really hope it works out for all of you too. Mine just got back to DJI today, so I’m hoping it’ll get shipped back at some point his week. ??

 

[Mel 08]

I really hope it works out for all of you too. Mine just got back to DJI today, so I’m hoping it’ll get shipped back at some point his week. ??

My main worry is I sent mine back to retailer so there is a chance I get another one from the same batch

 

[InterstateP]

My main worry is I sent mine back to retailer so there is a chance I get another one from the same batch

Ugh, I didn’t even think of that. ? I actually got mine from DroneNerds (great guys, btw) but I went through DJI directly since I was already in a live chat with one of their reps and they recommended sending it in.