DJI Mavic Air 2 - Help please

CFI69 · Mar 15, 2023

Am achizitionat o drona DJI MAVIC AIR 2. Drona am primit-o noua, sigilata.
Am DJI Care refresh valid.
Nu am factura si nici garantie la drona.
Nu am efectuat niciun zbor cu drona.
Am facut toate verificarile la drona si parea ca totul este in regula.
(Firmware update, RC, Gimbal, etc)
Defectul l-am constatat la prima pornire a dronei.
Atasez un Printscreen cu problema existenta.
Ati intalnit o astfel de problema?
Ma poate ajuta cineva cu un sfat? Ce pot face in acest caz?
Va multumesc mult!

GadgetGuy · Mar 15, 2023

English only, please....

CFI69 · Mar 15, 2023

I purchased a DJI MAVIC AIR 2 drone. I received the drone new, sealed.
I have a valid DJI Care refresh.
I have no invoice and no warranty for the drone.
I have not flown the drone.
I did all the checks on the drone and it seemed that everything was fine.
(Firmware update, RC, Gimbal, etc.)
I noticed the defect when the drone was first turned on.
I am attaching a Printscreen with the existing problem.
Have you encountered such a problem?
Can someone help me with some advice? What can I do in this case?
Thank you very much!

CFI69 · Mar 15, 2023

GadgetGuy said:
English only, please....

Thank you,

GadgetGuy

Yaros · Mar 15, 2023

CFI69 said:
Can someone help me with some advice? What can I do in this case?

The problem is that the video is glitching?
If so, then what's the phone you're using? And what SD card is in the drone?
Which DJI Fly app version you're on?

CFI69 · Mar 15, 2023

Yes, the video glitches repeatedly with or without SD Card (I use a Samsung microSD, PRO Plus, 128GB, 160MB/s, A2 V30).
The phone is iPhone 12 Pro.
DJI Fly app version is 1.9.5(740).

Jaime Zapata · Mar 15, 2023

CFI69 said:
Gracias,

[USUARIO=696]GadgetGuy[/USUARIO]

CFI69 · Mar 15, 2023

The problem is not related to the Authorization Zone.
The image is the problem, as seen in Printscreen.
The video glitches repeatedly with or without SD Card.
Thanks, Jaime!

MavicAir2Marc · Mar 15, 2023

If you have Care Refresh, did you buy it or did it come with the drone? If you bought the drone, most places keep records of transactions and you should be able to get a copy. It looks like you will have to send it to DJI. Sometimes they have reasonable prices for repair , other times, they may see it is a manufacturing issue and fix or replace it for free. It all depends on whether or not it's still under warranty.

slup · Mar 15, 2023

CFI69 said:
...The image is the problem...The video glitches repeatedly with or without SD Card.

Do you only have this problem with the live view on your mobile device (as your attachment indicates)... or do you have it on the recorded high resolution video also?

If only live view... I would first suspect either the usb cable or the mobile device... or both. Test with with another cable & mobile device and see if that change anything. Also make sure that your mobile device doesn't have other apps open eating up processor power, turn everything off besides the DJI Fly app. Also try to set the controller frequency from auto & instead either 2,4GHz or 5,8GHz to see if that change anything.

CFI69 · Mar 15, 2023

slup said:
Do you only have this problem with the live view on your mobile device (as your attachment indicates)... or do you have it on the recorded high resolution video also?

If only live view... I would first suspect either the usb cable or the mobile device... or both. Test with with another cable & mobile device and see if that change anything. Also make sure that your mobile device doesn't have other apps open eating up processor power, turn everything off besides the DJI Fly app. Also try to set the controller frequency from auto & instead either 2,4GHz or 5,8GHz to see if that change anything.

The problem is the same on live view and recorded high resolution video. I also changed the USB cable and the phone with no other application running. I also tried to change the frequency of the controller. The problem persists. Inside and outside.
Thank you, Slup!

slup · Mar 15, 2023

CFI69 said:
The problem is the same on live view and recorded high resolution video. I also changed the USB cable and the phone with no other application running. I also tried to change the frequency of the controller. The problem persists. Inside and outside.
Thank you, Slup!

If even on the recorded high res. video on the SD card in the drone... well, then I think it's time to use the DJI Care if you haven't any warranty.

CFI69 · Mar 15, 2023

MavicAir2Marc said:
If you have Care Refresh, did you buy it or did it come with the drone? If you bought the drone, most places keep records of transactions and you should be able to get a copy. It looks like you will have to send it to DJI. Sometimes they have reasonable prices for repair , other times, they may see it is a manufacturing issue and fix or replace it for free. It all depends on whether or not it's still under warranty.

I have Care Refresh that came with the drone, valid until next year, unused. I bought the drone from a website here in Romania. They did not give me any guarantee or any other proof. I bought it because it was sealed and at a very good price. I tried to return the drone but it was not possible. I think the only possibility is to send it, if I will be accepted without guarantee, to Germany.
Thank you, Marc!

Yaros · Mar 17, 2023

CFI69 said:
They did not give me any guarantee or any other proof. I bought it because it was sealed and at a very good price.

Well, then send it directly to DJI using Care Refresh. They should replace it with a working drone, either new or refurbished. You could also contact DJI Support and check if the drone is on warranty, if it is, then use the warranty and not care refresh.

CFI69 · Mar 17, 2023

Yaros said:
Well, then send it directly to DJI using Care Refresh. They should replace it with a working drone, either new or refurbished. You could also contact DJI Support and check if the drone is on warranty, if it is, then use the warranty and not care refresh.

Thank You, Yaros!