DJI moving from Carson to Cerritos. Nothing is shipping.

[AlanTheBeast]

My MP was ready to ship back on May 11 in "1-2 business days". Still hasn't shipped.

Latest from DJI:

We apologize for the delay, We had a lot of back logs due to the transfer of location we made from Carson to Cerritos. We are still aligning the schedules as we speak. We ask for a little bit of time. We cannot guarantee but the unit may ship out next week. There will be a separate email to confirm this.
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Next week?

They can't even plan a move and keep stuff moving? I'd think the best thing is to keep Carson pumping stuff out during the "move" so there would be less to move to Cerritos...

Really can't believe it. But it's DJI land, so ...

 

[Former Member]

Sorry to hear about your delay.

That email doesnt seem to stop them from announcing their new product in a few days. I wonder how they are going to get the new product shipped out if they still cant seem to get your product out.

 

[Former Member]

BTW Alan how long has it been since you sent it off?

 

[AlanTheBeast]

I shipped it on May 3 once I received the UPS label. It got there in 2 days as an Escalated case.

Wonder of wonders, they just informed me that it has "been delivered" (below).

From past experience this means a shipping label has been created. From the status board it shows yet another new serial number that I have to check for matching to Care Refresh.

Last time they "delivered" UPS didn't have it in hand for another 2 days.

 

[Kilrah]

I wonder how they are going to get the new product shipped out if they still cant seem to get your product out.

Don't "worry", pretty sure it will be a couple of months between the announcement and any shipment again anyway.

 

[Former Member]

Don't "worry", pretty sure it will be a couple of months between the announcement and any shipment again anyway.

Probably, but that wont stop them from taking preorders.

 

[Former Member]

I shipped it on May 3 once I received the UPS label. It got there in 2 days as an Escalated case.

Wonder of wonders, they just informed me that it has "been delivered" (below).

From past experience this means a shipping label has been created. From the status board it shows yet another new serial number that I have to check for matching to Care Refresh.

Last time they "delivered" UPS didn't have it in hand for another 2 days.

View attachment 13097

Ive had one like that too. I thought they had made a mistake, because the repair status didnt even list a UPS tracking number, but 2 or 3 days later, I got another email saying that it had been shipped and had a tracking number.

 

[Former Member]

I shipped it on May 3 once I received the UPS label. It got there in 2 days as an Escalated case.

Wonder of wonders, they just informed me that it has "been delivered" (below).

From past experience this means a shipping label has been created. From the status board it shows yet another new serial number that I have to check for matching to Care Refresh.

Last time they "delivered" UPS didn't have it in hand for another 2 days.

View attachment 13097

Any sight of your Mavic yet?

 

[AlanTheBeast]

It's sched to arrive Friday. Hope it doesn't hang in customs. DJI has apologized for not shipping them by faster service and that "it won't happen again."

DJI Goggles have arrived. But delivered at work. I may go pick them up. Already asked an employee to unpack and charge the batt.

 

[Former Member]

It's sched to arrive Friday. Hope it doesn't hang in customs. DJI has apologized for not shipping them by faster service and that "it won't happen again."

DJI Goggles have arrived. But delivered at work. I may go pick them up. Already asked an employee to unpack and charge the batt.

Funny and sad that you got your goggles before your Mavic came back. Hope you have fun with both very soon.

 

[AlanTheBeast]

Funny and sad that you got your goggles before your Mavic came back. Hope you have fun with both very soon.

I'll fly with the P4P later this afternoon. Crappy setup for P4P though: Goggles or Tablet. Not both at the same time. I wonder if a USB hub would allow both?