Is this even legal, DJI?

[atlas-ivy]

Seinfeld?

 

[KB9Radio]

The beef is that they took money for something they could not ship

But they gave you the money back... just order it somewhere else. They maybe got many more orders than they anticipated over the holidays, and just couldn't deliver in a timely manner (or at all).

 

[MARK (LI)]

As someone who owns a business that accepts credit cards I can tell you that there is no reason other than dragging their feet. When I have to issue a refund I just void the sale or refund the partial amount of a sale....usually takes less than a minute.

 

[Cafguy]

PLUS you got a $20 credit from DJI. Perhaps you could get a DJI T-shirt.
Maybe one that says:
" I ordered my Drone from DJI and all I got was this lousy T-Shirt".
IF they have any left in stock.

 

[VegasFlyer]

So at the end of November, I bought an Air 3 Fly More combo directly from DJI. They charged my CC for the full amount, and the estimated ship date was early January. Instead of the drone, I got an email saying that the shipment was delayed, but they did not specify an updated ship date. I replied to the email asking for more details, and this is what I got back,

"Upon checking with warehouse team, we are sincerely apologies the item is out of stock now and we suggest you can go to the local retailer store to purchase.
We apologies for the experience you have and we have applied 20 DJI Credits on your account and DJI Credit can be used to buy any of the products on the DJI Online Store (shipping costs excluded), please visit https://my.dji.com/credit to view your DJI Credit balance.
We have canceled the order for you as you requested before. The refund has also been submitted and will be completed in a few days."

Is it just me or does this seem a tad shady? They had my (and presumably other peoples') money in their account, but how could they possibly not know that they didn't have stock? Is this even legal?

Haven't you asked for a refund on something and been told it would take 3-5 business days before you see it on your debit/credit card? This is common practice just about everywhere. One thing I like about Amazon is they only charge your card once the item is ready to be shipped. As already mentioned, customs is the main culprit here. I'm waiting on an Air 3S. DHL says it will arrive tomorrow, but I won't hold my breath. It's been sitting in Cincinnati for the past two days. A friend of mine received his Mini 4 Pro in 5 days, so I'm keeping my fingers crossed.

 

[arcman52]

So at the end of November, I bought an Air 3 Fly More combo directly from DJI. They charged my CC for the full amount, and the estimated ship date was early January. Instead of the drone, I got an email saying that the shipment was delayed, but they did not specify an updated ship date. I replied to the email asking for more details, and this is what I got back,

"Upon checking with warehouse team, we are sincerely apologies the item is out of stock now and we suggest you can go to the local retailer store to purchase.
We apologies for the experience you have and we have applied 20 DJI Credits on your account and DJI Credit can be used to buy any of the products on the DJI Online Store (shipping costs excluded), please visit https://my.dji.com/credit to view your DJI Credit balance.
We have canceled the order for you as you requested before. The refund has also been submitted and will be completed in a few days."

Is it just me or does this seem a tad shady? They had my (and presumably other peoples') money in their account, but how could they possibly not know that they didn't have stock? Is this even legal?

DJI is doing the same thing with the Mavic platinum and Mavic pro, they have stopped allowing gofer flights software from working with the drones>!!! They say engineers won't update software.... it a sales deal, to promotes the newer overpriced drones from entering market.

 

[MARK (LI)]

So at the end of November, I bought an Air 3 Fly More combo directly from DJI. They charged my CC for the full amount, and the estimated ship date was early January. Instead of the drone, I got an email saying that the shipment was delayed, but they did not specify an updated ship date. I replied to the email asking for more details, and this is what I got back,

"Upon checking with warehouse team, we are sincerely apologies the item is out of stock now and we suggest you can go to the local retailer store to purchase.
We apologies for the experience you have and we have applied 20 DJI Credits on your account and DJI Credit can be used to buy any of the products on the DJI Online Store (shipping costs excluded), please visit https://my.dji.com/credit to view your DJI Credit balance.
We have canceled the order for you as you requested before. The refund has also been submitted and will be completed in a few days."

Is it just me or does this seem a tad shady? They had my (and presumably other peoples') money in their account, but how could they possibly not know that they didn't have stock? Is this even legal?

I just noticed the improper use of the words I highlighted in red......I don't think I ever saw DJI misuse words, or use improper grammar ....are you sure that you are actually dealing directly with dji?

 

[HoozierDroneDaddy]

It may have been available when you looked at the site, and in the time it took you to setup your purchase, someone else hit the buy hit just before your and it was not longer available. A timing issue not their site misrepresenting the item.

I went to Best Buy yesterday to buy a large flat screen TV. The CSR looked and it said they had one. When he went back to get it they had none. He asked the mngr and he looked in a different system that said they were out. Then informed the CSR to use the correct system to check inventory. So the transferred my order to the store across town because the system said they had one. Called that store who looked and their inventory was wrong it had already been sold. So I they cancelled my order and put the amount back on my card.

I have bought several DJI drones over the years and never had a problem, system said they were available, ordered, shipped the same day, received within a few days. I personally think in your case it was just a timing issue.