DJI's horrific support in unbinding a drone - SHOUT OUT

[mavic3usa]

^^

.....but the auto-log off feature is the only way DJI can ensure the binded drone (which is stolen) cannot be used; otherwise the criminal can just fly forever on an account that won't log off. unless I got it wrong, this binding/unbinding policy with regard to stolen equipment simply doesn't work without eventually logging off the drone at which point the criminal won't be able to re-login again and won't be able to use a different login or change the password. no log-in, the drone is bricked. my guess is the criminal will have disposed of that crippled drone to a victim long before then. you *have* to share custody if the binding/unbinding policy is going to work meaning if you lose your drone, dji is the defacto sole owner.

and for the record, I don't hate the process or their intent, I just think it's poorly implemented. like geofencing, good intentions but they really did a number of a lot of good people by being sloppy and while geofencing never adversely impacted me, I never praised it.

I also agree with you that I too have not found a good reason to shop the secondary market for drones. reputable sellers are the way to go.

 

[msinger]

reputable sellers are the way to go

Exactly. That's the real issue here. The OP purchased from someone who may not be reputable, potentially even a thief, and is now blaming DJI for that person's negligence. Resolving unbinding issues between a buyer and seller typically works smoothly when both parties act reasonably, as is usually the case.

 

[dart106]

It is also Pretty obvious that you read without the slightest wish to comprehend , I am sorry to say.
It is easy to play clever but not the wiser choice.

Comprehended your rant precisely. You’re simply angry and in denial.

 

[MARK (LI)]

With all due respect I have said in earlier posts/replies that the way I am going to get a solution would be to return the goods and get a refund - You either have not read it or pretend to. So your last comment is totally invalid.

You are correct to note that this is not my main issue, my issue is to pinpoint and elaborate about the notorius unbinding procedure / policy and the dead end that a dji drone pilot to be, will face.
May I repeat in case you missed it above (though all in capital letters and red color\0

A FIRST TIME DJI BUYER IF HE GOES AND BUYS A SECOND HAND DRONE THAT FULLY WORKS AND IT IS DEMONSTRATED THAT DOES WORK FINE -
ONE DOES NOT KNOW ALL THOSE COMPLEX DETAILS WITH REGARDS TO BINDING/UNBINDING BEFOREHAND.
THAT IS WHY I AM SAYING DJI HAVE GREAT RESPONSIBILTY FOR ALL THIS CRAP - IT SHOULD BE HIGHLIGHTED AND PLACED IN A PROMINENT PLACE IN THEIR SITE AND IT IS NOT.

So what I am after is to elaborate the above - Unfortunately I did jon this site after buying the drone - Wish I had done this before and knew about all that. I do hope after all this noise no other pilots to be find themselves in my position (and I am lucky that I will get a refund!!)

You refer to the practice as "notorius" (sic) . Notorious indicates a well known, although in a negative manner, situation or a person.....or a practice, such as this unbinding policy........if it is so notorious, why were you not aware of it? I think I speak for most who have responded when I say that we do get it....you have been burned, and you are angry ...but as much as I do not care for dji, I have to comment that they are not the entity that took your money and sent you an unusable to you drone. If you can overcome your anger, and understand why the dji company has this policy in place, is to protect you from just what happened to you. It makes drones of unknown origin not as attractive a buy as thieves would like them to be.....so in the future if you do obtain another drone, you will have to bind it to your account. That will make your drone less of a target for a thief. You don't have to like the idea but it does seem to work at least to some overall acceptable degree, even if you don't believe that.

 

[gmatj]

Lots of people are trying to play clever and unfold their theories about the unbinding issue that has affected many, many, many users and why such a procedure even exists !!!

There is a common saying “Opinions are like ********, everyone has one”

However there is one truth.

If DJI wanted to help the users and not themselves they would have had a database that all the flyaways and the reported lost or stollen with their serial numbers, owner names, places they were lost or reported stollen. This database should be available to the public so everybody could place a query to find out if the drone belongs to any of those categories and if it did, then walk away from the seller (and probably report him/her). In any such case if the drone was found in that database DJI should lock it / brick it for ever. In any other case they should unbind it and keep the particulars of the person who requested unbinding.

DJI is creating a total havock, and the only thing they eventually do is trying to sell more drones – It is famous their suggestion “Why do you buy used, buy a new one instead”

Dear friends in no trade that I know the ownership of an item you bought is regulated by the manufacturer. (When you buy a second hand Mercedes , they do not ask you to unlock anything in your next oil change – Do they ?)

It is none of DJI’s business what is happening to their products after they have sold it (if there is no flyway service of course). The drone does not belong to them. Does it ?

The vulgar truth is that If a drone gets lost or stollen and subsequently even sold – it is the job of the law enforcement services.

 

[Cafguy]

Dear friends in no trade that I know the ownership of an item you bought is regulated by the manufacturer. (When you buy a second hand Mercedes , they do not ask you to unlock anything in your next oil change – Do they ?)

You are comparing an non realistic event to a DJI security and safety feature! Whether we all like it or not this Database of users can be used to track the individual Drones as well as the owners of these Drones. If you are stupid enough to do something stupid with your Drone Like smuggle Drugs or Use it as some sort of device of Mass havoc DJI will be more than happy to help the authorities stop you. Its just good Business.

It is none of DJI’s business what is happening to their products

DJI drones are a closed system tho and you must be a member of the club to play! you need the app and before you use it you may want to read the Terms Of Service.
So they still have their claws in ya to a degree. lol.

 

[MARK (LI)]

Lots of people are trying to play clever and unfold their theories about the unbinding issue that has affected many, many, many users and why such a procedure even exists !!!

There is a common saying “Opinions are like ********, everyone has one”

However there is one truth.

If DJI wanted to help the users and not themselves they would have had a database that all the flyaways and the reported lost or stollen with their serial numbers, owner names, places they were lost or reported stollen. This database should be available to the public so everybody could place a query to find out if the drone belongs to any of those categories and if it did, then walk away from the seller (and probably report him/her). In any such case if the drone was found in that database DJI should lock it / brick it for ever. In any other case they should unbind it and keep the particulars of the person who requested unbinding.

DJI is creating a total havock, and the only thing they eventually do is trying to sell more drones – It is famous their suggestion “Why do you buy used, buy a new one instead”

Dear friends in no trade that I know the ownership of an item you bought is regulated by the manufacturer. (When you buy a second hand Mercedes , they do not ask you to unlock anything in your next oil change – Do they ?)

It is none of DJI’s business what is happening to their products after they have sold it (if there is no flyway service of course). The drone does not belong to them. Does it ?

The vulgar truth is that If a drone gets lost or stollen and subsequently even sold – it is the job of the law enforcement services.

This database should be available to the public so everybody could place a query
Do you think the same people so vehemently opposed to RID and the small amount of your information that would become available if someone had the device to get that information, would go for that?......You may not know what RID is...so look into that...if you do get another drone you may possibly have to be informed about it......You may or may not have it where you live, but here in USA we do.

It is famous their suggestion “Why do you buy used, buy a new one instead”
I have seen members on here make that suggestion...I don't recall dji ever having that in their advertisements

It sounds like your mind is made up.....sorry if you find the fact confusing ...and they are facts...not theories as you state

 

[tstr14]

 

[Droning on and on...]

A friend of mine owned 3 drones when passed away last year. How does one unbind a drone for someone who no longer is alive to do this himself? I want to sell these drones for his widow, but this seems to be an impediment. We can guess at his DJI password, but beyond that it seems to be impossible to unbind these drones.

If you can determine the email address he used to create his account, simply go through password recovery to reset the password, then you have access and can unbind the drone.

 

[BlueHeeler]

View attachment 180738

 

[Droning on and on...]

Lots of people are trying to play clever and unfold their theories about the unbinding issue that has affected many, many, many users and why such a procedure even exists !!!

There is a common saying “Opinions are like ********, everyone has one”

However there is one truth.

If DJI wanted to help the users and not themselves they would have had a database that all the flyaways and the reported lost or stollen with their serial numbers, owner names, places they were lost or reported stollen. This database should be available to the public so everybody could place a query to find out if the drone belongs to any of those categories and if it did, then walk away from the seller (and probably report him/her). In any such case if the drone was found in that database DJI should lock it / brick it for ever. In any other case they should unbind it and keep the particulars of the person who requested unbinding.

They don't need to, because the vast majority of us buying second hand don't make these mistakes. The vast majority do their due diligence. As such, there's no substantial need for DJI to rescue stranded second-hand customers who were careless and foolish.

We all understand you're angry, and why. You just can't seem to bring yourself to point your finger in the right direction. A mirror is helpful.

 

[gmatj]

Ano

They don't need to, because the vast majority of us buying second hand don't make these mistakes. The vast majority do their due diligence. As such, there's no substantial need for DJI to rescue stranded second-hand customers who were careless and foolish.

We all understand you're angry, and why. You just can't seem to bring yourself to point your finger in the right direction. A mirror is helpful.

Another one palying clever !!!
You look in the mirror and you see Napoleon !!!! What else can I say.

Better to remain silent and be thought a fool than to speak and to remove all doubt​

 

[Droning on and on...]

Ano

Another one palying clever !!!
You look in the mirror and you see Napoleon !!!! What else can I say.

Better to remain silent and be thought a fool than to speak and to remove all doubt​

Wise man, best advice you could follow right there.

 

[buschman31]

Can I chime in with one little thing that will help anyone buying an used DJI drone. With the drone in hand and seeing the serial number, use your phone and do DJI chat. U can ask the agent if the drone u r purchasing is binded to an account and if it had care refresh purchased on it or any service done to it.

I have done this when purchasing an used drone from the pawnshop. Chatting with support agent will help get info on the drone u r buying.

 

[MARK (LI)]

Ano

Another one palying clever !!!
You look in the mirror and you see Napoleon !!!! What else can I say.

Better to remain silent and be thought a fool than to speak and to remove all doubt​

You should have thought of that before you started this thread

 

[dart106]

It is also Pretty obvious that you read without the slightest wish to comprehend , I am sorry to say.
It is easy to play clever but not the wiser choice.

Unfortunate that you are obviously need to be a victim vs admitting you can’t get your way with DJI.

 

[EricJT]

Ano

Another one palying clever !!!
You look in the mirror and you see Napoleon !!!! What else can I say.

Better to remain silent and be thought a fool than to speak and to remove all doubt​

From your perspective and experience, I can sympathize with your situation.

You turned to this community forum looking for moral support regarding your opinion DJI is culpable for your dilemma. Clearly that public support has not occurred.

My advice is to learn from this challenge....when buying anything from a private source, do the research first....like buying a used vehicle without an established VIN and maintenance history, there is a real risk of problems.

You are tilting at an illusory windmill and it is not DJI's failing.

 

[TonyPHX]

Question asked, answers not liked. In case anyone here does not have children, this is exactly what it is like.

 

[Cafguy]

I have purchased quite a few DJI Drones from Ebay. Its simple. You contact the seller tell them you have the cash ready BUT unfortunately you will not hit PAY NOW without their correct contact info and phone number(s). I have only had one seller object to this and of course they lost a sale. The last 4 DJI's I have bought online went smoothly and the sellers had NO problem giving me the info I requested.
Buying a used DJI can save you money OR cost you money. make sure to do your research and if the seller does not want to comply with your requests.............Move on.

 

[mavic3usa]

I have purchased quite a few DJI Drones from Ebay. Its simple. You contact the seller tell them you have the cash ready BUT unfortunately you will not hit PAY NOW without their correct contact info and phone number(s). I have only had one seller object to this and of course they lost a sale. The last 4 DJI's I have bought online went smoothly and the sellers had NO problem giving me the info I requested.
Buying a used DJI can save you money OR cost you money. make sure to do your research and if the seller does not want to comply with your requests.............Move on.

I don't take cash or pay with cash on eBay, it's Paypal/CC only so there is no question about contact info and phone numbers; those come with the payment method. Those are details we used to ask for from the 1990s, in today's online marketplace, all of that is already embedded and verified in the system (and my policy is no changes allowed). Dozens of transactions and not even once have I spoken a single word to the buyer/seller. When I pay with Paypal, I don't care if they live in Miami or Michigan, I don't care if they are using the parent's address or if their phone number is a mobile phone or a house phone. There are hundreds if not thousands of buyers on eBay so I may have been one of those transactions you mentioned: nobody gets my contact details over Ebay *before* they hit the Pay Now button. That's just asking for trouble giving out your details to anyone for the asking who obviously doesn't really intend to buy; hard pass.