DJI Refresh - exchanged my Mavic Pro! What to do?

[RSV4]

You can add Dji care even after 48hr
They do some video call from what I read and if it’s fullly working drone they add it for you
Any time with in 1 year

 

[msinger]

You can add Dji care even after 48hr

Right on. DJI has more details about that process on their website here.

 

[Neebles]

Contact State Farm, get insurance through them, don’t send DJI any more money.

 

[Pixar]

my good DJI , experience was out of Calif, from Iowa.

 

[dennyc39]

Hey all,
Would it be better for me to buy Refresh AGAIN from DJI for the NEW drone, and then apply for a refund for the RETURNED drone?

I would not recommend that, as it offers opportunity for new confusion and issues, The process can work. I just transferred coverage to my exchanged drone, and they promised response within 48 hours and actually completed the transaction same day.

I sent email giving:
DJI Care agreement number
Drop coverage on drone (serial number)
Add coverage on drone (serial number)

They seemed to understand that just fine, and were very prompt. I did have a different issue with them once, but they at least were responsive.

 

[WilliamG]

I would not recommend that, as it offers opportunity for new confusion and issues, The process can work. I just transferred coverage to my exchanged drone, and they promised response within 48 hours and actually completed the transaction same day.

I sent email giving:
DJI Care agreement number
Drop coverage on drone (serial number)
Add coverage on drone (serial number)

They seemed to understand that just fine, and were very prompt. I did have a different issue with them once, but they at least were responsive.

I finally got it transferred late this afternoon. My new drone only has 11 months of Refresh available (I guess to be expected). Anyway, whew. Thank you all.