- Joined
- Jul 22, 2018
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- 46
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- 28
- Age
- 51
Well guys, I have bad news to tell, I received my Mavic 2 zoom today and was very happy to test it out, well let me back track a little. When I open the box that my drone was in I had a feeling something was wrong. Something tells me it wasn't fix. Turns out I was right, all DJI did was let it sit on their repair bench for a couple of days and said it's fix and send it out. Very disappointed. Does anyone know of another way to solve this.
To those who are new to this thread let me explain again the story. I got the Zoom Sept 10, and was very happy with it, Well about 2 weeks later I was out flying with my buddy and I notice that the APAS wasn't doing what it was suppose to, Like in a very slow speed go around a taget(Such as myself) and during flight it has a very sharp turn. Than I went and try the ACTIVE track mode, it follow me around till it ran straight into a branch ( Keep in mind I have done this active track in the same area countless times before and it went up and down avoiding the branch) not this time (It came crashing about 5ft). So I call DJI talk to a tech support guy( knows nothing about the MAVIC ZOOM sorry to say this). He told me to delete my DJIGO4 apps and reinstall it which I did, and he told me to go to DJI ASSIST 2 (which DJI wanted the flight record and I couldn't provide because it was delete) and refresh the firmware, which I did and no help at all, so I requested a return label to send in the drone.
4 days later I received an email saying it was going to cost me $280 to fix the drone, it needed a gimble and right landing arm, Piss off i was, I request to talk to a supervisor which I did and she said that it was my fault that I ran into a tree, I explain to her that it wasn't working correctly that's why I ran into the tree(branch) I also told her that what does my gimble and landing arm have to do with my complaints, Her answer was "Sorry". The next day I email DJI wanting to talk to someone high in Management, got a phone call from someone in NJ asking me to explain the whole story which I did and he said I quote, "IF THE DRONE ISN'T PERFUMING THE WAY IT'S ADVERTISE THERE SHOULD NOT BE ANY REPAIR FEES, AND BESIDES ITS THE REASON YOU RAN INTO A TREE, DON'T WORRY I WILL PERSONALLY CONTACT LA DJI TO GET IT STRAIGHTEN OUT, ALLOW ME 24 HOURS. Well 24 hours went by no phone call no emails, so I email again requesting to speak to another manager. a day later another manager call me from NJ again wanting to know the detail again, He too said that he'll contact DJI and have it square out, The next day i received and email saying repairs done and shipped out with tracking number.
I'm positive DJI never even tested my drone.
These are my problems:
*Have to calibrate compass every time before flight even though my IMU and compass are normal.
*Radio control display POOR even if its 2 feet away.
*APAS doesn't not perform correctly, I remember when I first had it when you press the APAS it turns blue and a message comes up in the middle saying APAS enable, now I don't see it, the Icon does turn blue though.
* Active track, DJI could not tell me why, before when I was in active track I see a green Icon next to the active track icon saying SAFE on it, Now instead of saying SAFE, it says SLOW, and when I tap on it it turns red and says FAST.
If anyone have suggestions or knowledge of this let me know, I'm so frustrated I'm thinking of making a video of my complaints and burn this drone and post it on youtube for the world to see how horrible DJI service is.
*
To those who are new to this thread let me explain again the story. I got the Zoom Sept 10, and was very happy with it, Well about 2 weeks later I was out flying with my buddy and I notice that the APAS wasn't doing what it was suppose to, Like in a very slow speed go around a taget(Such as myself) and during flight it has a very sharp turn. Than I went and try the ACTIVE track mode, it follow me around till it ran straight into a branch ( Keep in mind I have done this active track in the same area countless times before and it went up and down avoiding the branch) not this time (It came crashing about 5ft). So I call DJI talk to a tech support guy( knows nothing about the MAVIC ZOOM sorry to say this). He told me to delete my DJIGO4 apps and reinstall it which I did, and he told me to go to DJI ASSIST 2 (which DJI wanted the flight record and I couldn't provide because it was delete) and refresh the firmware, which I did and no help at all, so I requested a return label to send in the drone.
4 days later I received an email saying it was going to cost me $280 to fix the drone, it needed a gimble and right landing arm, Piss off i was, I request to talk to a supervisor which I did and she said that it was my fault that I ran into a tree, I explain to her that it wasn't working correctly that's why I ran into the tree(branch) I also told her that what does my gimble and landing arm have to do with my complaints, Her answer was "Sorry". The next day I email DJI wanting to talk to someone high in Management, got a phone call from someone in NJ asking me to explain the whole story which I did and he said I quote, "IF THE DRONE ISN'T PERFUMING THE WAY IT'S ADVERTISE THERE SHOULD NOT BE ANY REPAIR FEES, AND BESIDES ITS THE REASON YOU RAN INTO A TREE, DON'T WORRY I WILL PERSONALLY CONTACT LA DJI TO GET IT STRAIGHTEN OUT, ALLOW ME 24 HOURS. Well 24 hours went by no phone call no emails, so I email again requesting to speak to another manager. a day later another manager call me from NJ again wanting to know the detail again, He too said that he'll contact DJI and have it square out, The next day i received and email saying repairs done and shipped out with tracking number.
I'm positive DJI never even tested my drone.
These are my problems:
*Have to calibrate compass every time before flight even though my IMU and compass are normal.
*Radio control display POOR even if its 2 feet away.
*APAS doesn't not perform correctly, I remember when I first had it when you press the APAS it turns blue and a message comes up in the middle saying APAS enable, now I don't see it, the Icon does turn blue though.
* Active track, DJI could not tell me why, before when I was in active track I see a green Icon next to the active track icon saying SAFE on it, Now instead of saying SAFE, it says SLOW, and when I tap on it it turns red and says FAST.
If anyone have suggestions or knowledge of this let me know, I'm so frustrated I'm thinking of making a video of my complaints and burn this drone and post it on youtube for the world to see how horrible DJI service is.
*