So my gimbal decided mid flight to do strange things out of the blue. I RMA and return it for repair. While I'm tracking it through the post, I remember that there is a slight issue with what looks like over exposure... blacks always appear slightly grey. Dam...
So I input my RMA to input further information and low and behold, there is no way to contact the repair centre or add info to the existing repair instructions.
I put another RMA in for the camera issue in the hope that the serial number would link the RMA. No...
So I call are good friends DJI on the London phone number... And get through to a Chinese call centre. Good English, but there is clearly a language divide. After reiterating myself 10 times I finally make the lady understand that the gimbal and camera are 2 totally different issues. She says that 2 RMAs may cause confusion she combines the second RMA with the first. Or so I thought...
So I receive a notification that the gimbal controller PCB was the issue. What about the camera??
So I look to see if I can now add notes to the RMA now it had been looked at. No.
So I call our friends on the Netherland phone number where the repair centre is. No... I'm back in China!
So I explain yet again... Again good English but the same frustrating language barrier means that she's not grasping what I'm saying. She does finally understand. Does she call the repair centre, email them, message them or text them direct... No. She adds another note to the RMA in the same fashion that they previously ignored.
So my Mavic is home and I now have to yet again RMA it for the camera issues.
Amazing tech, but with typical once we have your money c##p after sales that I have come to expect from 90% of Chinese companies!!
I may as well have spoken into a plant pot!!!
So I input my RMA to input further information and low and behold, there is no way to contact the repair centre or add info to the existing repair instructions.
I put another RMA in for the camera issue in the hope that the serial number would link the RMA. No...
So I call are good friends DJI on the London phone number... And get through to a Chinese call centre. Good English, but there is clearly a language divide. After reiterating myself 10 times I finally make the lady understand that the gimbal and camera are 2 totally different issues. She says that 2 RMAs may cause confusion she combines the second RMA with the first. Or so I thought...
So I receive a notification that the gimbal controller PCB was the issue. What about the camera??
So I look to see if I can now add notes to the RMA now it had been looked at. No.
So I call our friends on the Netherland phone number where the repair centre is. No... I'm back in China!
So I explain yet again... Again good English but the same frustrating language barrier means that she's not grasping what I'm saying. She does finally understand. Does she call the repair centre, email them, message them or text them direct... No. She adds another note to the RMA in the same fashion that they previously ignored.
So my Mavic is home and I now have to yet again RMA it for the camera issues.
Amazing tech, but with typical once we have your money c##p after sales that I have come to expect from 90% of Chinese companies!!
I may as well have spoken into a plant pot!!!