So about 2 weeks ago I had an incident where I clipped a small branch under a tree. I had a yellow warning from behind me for the small tree. The base of the canopy was about 6' above the ground and I was about a foot under that. I wasn't directly under the canopy but apparently there was one small twig/ branch that protruded far enough out and downward that it caught one of the props and brought the drone down. The right front roto was locked up and I noticed that the rotor housing was bent upward. I also had a "Gimbal Stuck Error".
I sent the Air 2S to Drone Nerds and this is the diagnostic that I just received....
"We have finished diagnosing your Mavic Air 2S, and we found that your drone will need a new Gimbal/Camera ($468), Front Right Arm ($129) and Two ADS-B antennas ($15). When we began diagnosing your drone we found that your unit had exhibited a Gimbal Stuck Error. We went on to test if the Gimbal/Camera unit would respond to movement commands (Tilt Up/Down, Re center) and we found that the unit would not respond to any movement commands. Additionally, your Gimbal/Camera would not calibrate successfully after numerous attempts. DJI builds and calibrates their Gimbal/Camera system as a single replaceable part, therefore if the Gimbal breaks; the whole Gimbal/Camera system will need to be replaced.
We went on to test your drone through our diagnosis software (provided by the manufacturer). This test checks on the health of each component of the drone. The results indicated that the Gimbal yaw arm had failed the test, as well as the Front Right Arm and the ADS-B antennas. We found that the Front Right Arm had sustained damage to the motor, which has caused the motor to pop out of its frame at an angle. The Front Right Arm's motor is bent."
My question is that I have seen several posts about people sending their drones to DJI for repair and DJI ending up charging them a small fee and sending a refurbished model to them. How exactly does that work and does anybody know the requirements of that?
Im sure this would be classified as pilot error since technically I did receive a yellow warning, Just bad luck with the smaller branch that got me.
I sent the Air 2S to Drone Nerds and this is the diagnostic that I just received....
"We have finished diagnosing your Mavic Air 2S, and we found that your drone will need a new Gimbal/Camera ($468), Front Right Arm ($129) and Two ADS-B antennas ($15). When we began diagnosing your drone we found that your unit had exhibited a Gimbal Stuck Error. We went on to test if the Gimbal/Camera unit would respond to movement commands (Tilt Up/Down, Re center) and we found that the unit would not respond to any movement commands. Additionally, your Gimbal/Camera would not calibrate successfully after numerous attempts. DJI builds and calibrates their Gimbal/Camera system as a single replaceable part, therefore if the Gimbal breaks; the whole Gimbal/Camera system will need to be replaced.
We went on to test your drone through our diagnosis software (provided by the manufacturer). This test checks on the health of each component of the drone. The results indicated that the Gimbal yaw arm had failed the test, as well as the Front Right Arm and the ADS-B antennas. We found that the Front Right Arm had sustained damage to the motor, which has caused the motor to pop out of its frame at an angle. The Front Right Arm's motor is bent."
My question is that I have seen several posts about people sending their drones to DJI for repair and DJI ending up charging them a small fee and sending a refurbished model to them. How exactly does that work and does anybody know the requirements of that?
Im sure this would be classified as pilot error since technically I did receive a yellow warning, Just bad luck with the smaller branch that got me.
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