Drone video will not import

[88lance]

Hello, everyone, let me start by pointing out I know almost nothing about importing and video files, so there's that. ha
I have the MA2, and Power Director 16. I have imported and edited a lot of vids from my GoPro, no issues. Today I tried to import the first video from the MA2, and I get a message saying Power director cannot play this media because some components have not been activated by the internet. Then when I close that I get a second popup that says something about the file cannot be opened because it may be broken or an unsupported format. Yet, throw a Gopro video on there and it uploads and plays. Both are MP4 files. Any ideas what could be causing this?

 

[THE CYBORG]

Can you play the files or is it just Power Director that won’t import them ?

 

[88lance]

Can you play the files or is it just Power Director that won’t import them ?

The files play on all other players on the laptop, so it is only PD. PD won't import them to let me try

 

[Thomas B]

The files play on all other players on the laptop, so it is only PD. PD won't import them to let me try

There’s your answer.

 

[88lance]

There’s your answer.

Yea, so the question is why will it not import? What do I need to do to get PD to accept the video?

 

[88lance]

Someone pointed out that the Gopro is an H264 video while MA2 shoots H265, but on the website it shows that PD supports both. There are also people on other threads using PD16 and lower with the MA2, so this doesn't appear to be the issue

 

[THE CYBORG]

You say it yourself “some components have not been activated “

 

[88lance]

You say it yourself “some components have not been activated “

I guess I'm not sure what to do, I activated the PD when I bought it and it had worked great since. I don't see anything new to activate. Also not sure why it claims a file is damaged or broken when it plays just fine in other players. Maybe I'll just download the newest PD, that way it will be the most updated system

 

[THE CYBORG]

Could just be that if it can’t open it then it assumes the file is corrupted.
Why not contact DP and explain the problem, could be an easy fix