Just to give you an update..
After a couple of days, waiting an answer from them to understand if i could get a new RC or what, I sent my RC to DJI last Wednesday (they ask me to send also the aircraft to be sure the new RC will pair correctly) and as from UPS Tracking website, they received the parcel on Friday. Unfortunately on their website the state is still on "To be Received"... Already text them yesterday but didn't get any response.
So far very disappointed with DJI customer service.
After a couple of days, waiting an answer from them to understand if i could get a new RC or what, I sent my RC to DJI last Wednesday (they ask me to send also the aircraft to be sure the new RC will pair correctly) and as from UPS Tracking website, they received the parcel on Friday. Unfortunately on their website the state is still on "To be Received"... Already text them yesterday but didn't get any response.
So far very disappointed with DJI customer service.